Oversee daily loyalty program operations, including campaign setup, rewards fulfilment, member onboarding, and platform updates.
Maintain operational integrity, including rewards inventory tracking, fraud monitoring, and coordination with relevant teams.
Execute and optimize marketing campaigns, ensuring accuracy in offer configurations, targeting, and alignment with business priorities.
Assist with budget management, tracking campaign spend, reward costs, and financial compliance.
Support Data & AI initiatives by coordinating data validation, integrating new behavioral signals, and applying CLV insights to loyalty actions.
Enhance member engagement, supporting personalized journeys, CRM triggers, and value-driven experiences based on member insights.
Prepare reports and insights, sharing KPIs, ROI, and recommendations while staying updated on loyalty and CRM best practices.
Analyze program and campaign performance, recommending improvements to targeting, mechanics, and engagement strategies.
Requirements
bachelor’s
data-driven
loyalty
power bi
customer-centric
problem solving
Bachelor’s degree in Marketing, Business, Data/Analytics, or a related field
Experience supporting data-driven marketing or loyalty initiatives that involve segmentation, personalization, and analytics integration
5 years of experience in loyalty programs, CRM, or campaign operations, ideally in retail, shopping malls, or consumer-focused sectors
Proficient in using Power BI, Excel, or similar tools to track campaign performance, member behavior, and KPIs
Customer-centric and collaborative, prioritizing member value while working effectively across cross-functional teams.
Execution-driven and proactive, with strong attention to detail, problem-solving ability, and adaptability in fast-paced environments.
Benefits
Work in a friendly environment, where everyone shares positive vibes and excited about our future.
Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
20+ Markets
Global Presence
Operates across over 20 international markets, showcasing its cross-continental expansion.
BBB Rating
Credit Standing
Maintains a strong credit rating, facilitating investments in sustainable projects.
Multi-Billion Dirham
Development Scale
Delivers large-scale real estate projects across the Middle East.
Created from a vision to redefine shopping and leisure in the Middle East, this group evolved from a single founder's idea into a cross-continental leader.
It drives growth through major retail and community hubs like shopping malls, hotels, and mixed-use developments.
Features exclusive franchises and key projects such as Carrefour hypermarkets, VOX cinemas, Ski Dubai, iFly Dubai, and the iconic Mall of the Emirates.
Operates a leisure division that introduces unique attractions like indoor skiing, skydiving, waterparks, and flagship stores for LEGO and American Girl.
Known for impressive achievements, including the region's largest indoor ski floor, the first corporate green sukuk in the Middle East, and a multi-screen IMAX and 4DX cinema flagship.
Culture + Values
Customer Obsession
Sustainability
Collaboration
Innovation
Empowerment
Integrity
Environment + Sustainability
2050 Net Zero
Comprehensive climate commitment.
Aim to achieve net zero emissions across all operations and value chain by the year 2050.
100% Renewable Energy
Transition to clean power.
Commitment to sourcing all operational energy from renewable sources by 2025.
35% Carbon Reduction
Ambitious emission reduction target.
Goal to cut carbon footprint by one-third by 2030.
90% Waste Diversion
Waste management commitment.
Efforts to recycle or reuse 90% of operational waste to reduce landfill impact.
Sustainable products and services in key sectors including retail, shopping malls, and leisure