Operations Coordinator- Repair (Austin)

Description

• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
• Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain purchase orders for jobs that require purchase orders for billing
• Review work in progress report weekly and provide update to regional shared services
• Assign assistant tickets to mechanics, as needed.
• Verify manpower has been assigned
• Identity theft monitoring
• Review Dispatch callback report to identify all callbacks held for morning service
• Manage vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)
• Assists managers with safety meetings and maintains documentation.
• Performs research and review for Service Manager - which may include running Account History reports, work in process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls
• Review unassigned tickets with service superintendent or service manager
• Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching.
• Maintain and track field employee vacations requests and enter into Ops tracking system.
• Act as liaison between the branch operations and regional dispatch.
• Review invoice on-hold reports and works with Regional Procurement Department to correct.
• Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to Dispatch daily by 2:00PM
• Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office.
• Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)
• Review open ticket report and submits to regional dispatchers
• Compile data and complete reports for high profile service accounts, as needed.
• Provides status to National Accounts and customers on open work orders, completed callbacks and repairs. Update evening ticket with the monthly work order #.
• Assists mechanics with information technology downloads on mobile devices and into other Systems, ordering, brochures and tools. Order new phones and replacements for service and repair department.

Requirements

• High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
• Some elevator repair administrative work preferred
• Oracle database knowledge preferred

Benefits

• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Company-paid basic life insurance and AD&D
• Tuition reimbursement
• Medical, dental, and vision coverage
• Company-paid Employee Assistance Program (EAP)
• Paid sick leave, per company policy
• Company-paid short- and long-term disability insurance
• Optional life and AD&D coverage
• Health savings account (HSA)
• Flexible spending accounts (FSA)
• Supplemental medical plans
• Optional spouse and dependent life insurance
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
• Order uniforms for service
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
• Pet insurance
• 15 days of vacation per year

Training + Development

Interview process

Visa Sponsorship

Security clearance