Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain purchase orders for jobs that require purchase orders for billing
Review work in progress report weekly and provide update to regional shared services
Assign assistant tickets to mechanics, as needed.
Verify manpower has been assigned
Identity theft monitoring
Review Dispatch callback report to identify all callbacks held for morning service
Manage vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)
Assists managers with safety meetings and maintains documentation.
Performs research and review for Service Manager - which may include running Account History reports, work in process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls
Review unassigned tickets with service superintendent or service manager
Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching.
Maintain and track field employee vacations requests and enter into Ops tracking system.
Act as liaison between the branch operations and regional dispatch.
Review invoice on-hold reports and works with Regional Procurement Department to correct.
Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to Dispatch daily by 2:00PM
Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office.
Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)
Review open ticket report and submits to regional dispatchers
Compile data and complete reports for high profile service accounts, as needed.
Provides status to National Accounts and customers on open work orders, completed callbacks and repairs. Update evening ticket with the monthly work order #.
Assists mechanics with information technology downloads on mobile devices and into other Systems, ordering, brochures and tools. Order new phones and replacements for service and repair department.
Requirements
high school
ged
certificate
business admin
elevator repair
oracle db
High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
Some elevator repair administrative work preferred
Oracle database knowledge preferred
Benefits
11 paid holidays each calendar year (10 fixed, 1 floating)
Company-paid basic life insurance and AD&D
Tuition reimbursement
Medical, dental, and vision coverage
Company-paid Employee Assistance Program (EAP)
Paid sick leave, per company policy
Company-paid short- and long-term disability insurance
Optional life and AD&D coverage
Health savings account (HSA)
Flexible spending accounts (FSA)
Supplemental medical plans
Optional spouse and dependent life insurance
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Order uniforms for service
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Pet insurance
15 days of vacation per year
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a passion for transforming vertical transportation, the company has grown into a global leader in the elevator and escalator industry.
Providing cutting-edge mobility solutions, they offer a wide range of elevators, escalators, and moving walks designed for both modern and historical buildings.
With a strong presence in more than 100 countries, their reach is global, yet their approach remains focused on local expertise and customer satisfaction.
Typical projects include high-rise residential buildings, commercial skyscrapers, and busy transportation hubs like airports and train stations.
The company is renowned for its innovative designs, sustainability initiatives, and advanced safety features, setting new industry standards.
A standout project involved retrofitting historic buildings with state-of-the-art elevator systems that blend seamlessly with classical architecture.
The company continuously invests in digitalization and smart technologies, delivering next-generation solutions for efficient, reliable mobility.
Culture + Values
Be an entrepreneur
Be honest and transparent
Create an environment where future generations want to work
Keep our people safe
Make life easier for our customers
Think for the whole
Safety comes first
Collaborative, appreciation, growth and entrepreneurship