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Helpdesk Administrator
Cbre
Coordinate helpdesk operations, manage CAFM system, and support facilities services.
12d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Nottingham, England, United Kingdom
Onsite
Company Size
115,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
cafm management
portal updates
metrics update
helpdesk management
job reporting
timesheet processing
- Updating the CBRE Performance Portal as and when required .
- Monthly update of Client specific Metrics/Forecasting Model in abs ence of the Contract Support.
- Alongside Contract Support assist with the monthly customer report.
- Ensure all Reactive requests raised on the helpdesk have the correc t priority/engineer assigned.
- Manage CAFM system as key user on site including PPM reco rds, reactives, and reporting.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
- Arranging agency cover & submitting hours on portal.
- Collate and process timesheets and expenses weekly in absence of Contract Support.
- Where required, review Subcontractor performance and feedback through appropriate systems ( e.g. Ariba) with assi stance from Contract Support.
- Provide comprehensive reports relating to all jobs ra ised through the CAFM system.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure qual ity of service is maintained .
- Customer and team focus - Puts customer and team needs first; always co nsiders impact of their actions
- Promote and maintain CBRE culture.
- Attend and participate in any relevant training courses.
- Logging hazards & customer feedback on the QHSE Management Portal
- Answer calls/email for the business in a timely fashion
- Obtaining supplier quotes and uploading onto the interna l system for client approval.
What you bring
detail-oriented
communication
assertiveness
logical
cafm analysis
persistence
- Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
- Communicate effectively and build/ maintain relationships at all levels with internal and external c ustomers.
- Assertiveness - Confident, effective in putting across point of view to others
- Logical - Works in a clear and consistent manner
- Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone witho ut requirement for assignment
- Analysis and comprehension of rep orts relating to CAFM system.
- Understand procedures and processes and operate them to the required sta ndard. Examples of these are:
- Persistence - Follows through to resolution
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1906
Year Established
Operates as the world’s largest commercial real estate services firm with a long-standing history.
100+ Countries
Global Presence
Maintains a strong presence across continents, offering market-leading research and analytics.
- Specializes in property leasing, investment management, and advisory services across global markets.
- Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
- Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
- Known for its innovative use of technology and data to drive real estate decisions.
- Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
- Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.
- Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
- Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
- Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
- Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.
97% from Properties
Emission Sources
Ninety-seven percent of emissions stem from managing and developing properties for clients.
50% Reduction
Scope 1 and 2 Emissions
Aiming to cut Scope 1 and 2 emissions by 50% by 2030.
100% Renewable
Corporate Energy
Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.
68% Cut
Corporate Emissions
Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.
- Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
- Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.
26,000 members
EBRG Membership
The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).
- Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
- Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
- Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.
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