Concierge

• Alert team members to any security concerns, such as loitering, and ensure front-of-house areas are clean and welcoming.
• Attend regular team meetings, proactively communicate with colleagues, and review activity logs at the beginning of each shift to ensure continuity.
• Maintain strict confidentiality regarding resident matters and adhere to all property guidelines and standards of performance.
• Build strong relationships with residents, gather and share feedback with property management, and maintain detailed records of resident preferences.
• Assist with leasing tasks as required, contributing to the overall property management efforts.
• Assist in organizing and executing both on-site and off-site resident events, supporting the event planning team to ensure memorable experiences.
• Provide general resident services, such as helping with carrying items, arranging taxis, scheduling reservations, and coordinating event tickets.
• Acquire and maintain a broad understanding of the community and surrounding areas, including local amenities and events.
• Monitor and assist with amenity reservations, maintain inventory within amenities, and ensure these spaces meet luxury standards.
• Manage the loading bay, oversee vendor check-ins and check-outs, and coordinate resident deliveries and moving trucks.
• Assist with the move-in and move-out processes, ensuring a seamless experience for residents.
• Welcome residents and guests, assist with package pick-ups, address inquiries and concerns, open doors, and maintain the cleanliness of front-of-house areas.
• Act as a brand ambassador for Fitzrovia, delivering exceptional client service and maintaining the luxury standards of the property.

The Concierge role plays a crucial role in delivering the high-end redefined living experience that defines Fitzrovia properties. As the first point of contact for all residents, guests, and vendors, the Concierge not only ensures smooth daily operations but also acts as a brand ambassador of the property. This role is vital to fostering a welcoming and refined atmosphere, where exceptional service and attention to detail create a sense of community and elevate the resident experience. At Fitzrovia, we seek a proactive and adaptable individual who thrives in a dynamic environment and is passionate about contributing to the redefined real estate industry.

• Concierge team members typically work 40-44 hours per week and must be flexible with shifts and hours.
• 1-3 years of experience in a premier customer service or concierge setting preferred.
• Prior experience in hospitality, administrative roles, or luxury retail is highly desirable.
• Superior oral and written communication skills, with a strong emphasis on customer service
• Ability to maintain a calm, composed demeanour and a professional appearance at all times, in line with the dress code policy.
• High school diploma or equivalent required; post-secondary education preferred.
• Ability to operate effectively in a fast-paced, dynamic environment.
• Proficiency with Microsoft Office and comfort with technology.
• Ability to perform physical tasks, including lifting, bending, and pushing up to 25lbs
• Working in construction environments during the property's opening phase, with exposure to dust, heat, noise, and other related conditions

We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca.