Description
investor onboarding
custodian coordination
crm documentation
transfer verification
market reporting
client communication
The Investor Retirement Specialist acts as an on-demand resource to support the team and address investor needs related specifically to qualified account onboarding, transfers, contributions, and ongoing retirement account servicing.
The Investor Retirement Specialist is responsible for delivering a world-class onboarding and service experience for DLP investors with qualified retirement accounts.
The Investor Retirement Specialist serves as the primary internal point of contact for custodians partnered with DLP, ensuring all investment instructions, documentation, and account activities are processed accurately and on time. This role remains up to date on custodian rules, requirements, and procedures to maintain a smooth and compliant investment experience for our investors.
- Escalate investments to the assigned Investor Success Manager when there are delays in communication with investors or investors have not executed within the specified timeline.
- Provide up to date communication with all investors regarding the status of their investment with the custodian.
- Respond to any investor account servicing inquiry. Provide notes and details within CRM for team transparency. Collaborate and coordinate with internal team members to solve investor questions and issues.
- Coordinate with required DLP Capital team members to work with new custodians to onboard DLP funds to their platform.
- Utilize DLP resources and events for investor inquiries.
- Develop a reputation with investors for responsiveness, service, and positive outcomes
- Facilitate yearly fair market evaluation reporting between DLP Capital and custodians
- Active participation in all applicable company meetings
- Hold "onboarding" communication with new investors to review subscriptions to the funding process.
- Attend Company Trainings and Industry Events as applicable
- Verify custodian transfer exchanges and wire receipts when requested.
- Collect all required information for new IRA related investments and additions
- Ensuring IRA positions invested in DLP Capital align with custodial records
- Ensure Investors receive a world class service in preparation and completion of their qualified account investment paperwork.
- Maintain internal DLP file requirements across all technology platforms.
- Leverage CRM, AppFolio, and relevant company tools to record all investor interactions to maximize the efficiency and effectiveness of sales, operations, and DLP leadership.
- Assist with collecting all required information for new cash related investments and additions as needed
- Maintain up to date knowledge and expertise in DLP Funds and industry/market overall
Requirements
custodian
account opening
funding
iras
401ks
teamwork
- Understand all custodian processes from account opening, funding the investment to servicing the accounts to ensure timely funding.
- Strong understanding of qualified accounts (IRAs, 401Ks, etc.)
- Proven interpersonal, team-oriented skills
Benefits
Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, parental leave, adoption services reimbursement/learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.
Living Fully: We prioritize living fully with a dedication to achieving optimal health in all aspects of life: faith, family, friends, freedom, fun , fulfillment, fitness, and finance.
- We are disciplined, following our exclusive Elite Execution System to develop personally and professionally.
- Portal password resets
Training + Development
Information not given or found
