Community Assistant - Accolade Auburn (Student Living)

Description

The role supports the property management team in achieving occupancy and retention targets by performing administrative, leasing, marketing, and customer‑service duties at the community. Responsibilities include handling resident calls, processing paperwork, coordinating tours, and assisting with move‑in and move‑out activities.

• Perform leasing office administration (copying, filing, notices, calls, rent payment organization).
• Assist sales and leasing to meet revenue and occupancy goals (virtual tours, online inquiries, prospect qualification, property tours, apartment showings).
• Generate lease paperwork and organize resident lease files.
• Support move‑in and move‑out processes, adhering to mandatory work dates and obtaining written approval for any time off.
• Answer incoming calls and schedule prospect tours.
• Conduct on‑campus marketing outreach to increase community awareness and qualified traffic.
• Coordinate resident functions (parties, birthday cards, unit visits, programs) to achieve resident satisfaction.
• Schedule and conduct resident visits; distribute flyers, newsletters, surveys, and late notices.
• Act as after‑hours liaison, responding to emergencies and completing at least one on‑call shift per week as scheduled.
• Respond promptly and courteously to resident concerns, taking action or forwarding requests to appropriate staff.

Requirements

Incumbents must be able to stand, walk, sit, bend, stoop, climb ladders, reach, carry objects, and work in all weather conditions, lifting up to 25 lb independently (or 50 lb with assistance). A flexible schedule is required, including on‑call shifts during evenings, weekends, and holidays, with occasional travel for training or property assistance.

Benefits

Compensation includes a base salary plus eligibility for quarterly or annual bonus programs, varying by corporate or onsite position. Part‑time team members may receive a 401(k) with company match, an employee assistance program, and paid sick time, though union and prevailing‑wage roles may differ.

Training + Development

Interview process

Visa Sponsorship

Security clearance