Chief Operating Officer

Description

• Develop and implement training and development programs to enhance employee skills, leadership capabilities, and overall organizational effectiveness.
• Direct the entire customer acquisition and fulfillment pipeline to drive revenue and brand reputation:
• Optimize gross profit efficiency across departments, ensuring operational effectiveness and cost control.
• Work with Human Resources team to ensure HR policies and labor regulations to mitigate risks and enhance workplace morale.
• Play a pivotal role in defining and executing strategic initiatives that align with our company vision and long-term goals.
• Oversee the management and performance of projects to ensure budgets and actuals are aligned.
• Customer Satisfaction: Maintain high levels of customer experience through continuous process improvement and engagement strategies.
• Implement and hold all operations personnel accountable to activity KPI’s.
• Lead Generation: Oversee marketing efforts, customer relationship management, and brand reputation strategies.
• Implement systems to improve operational excellence, accountability, and alignment throughout.
• Foster a culture of accountability, innovation, and professional growth within the organization.
• Lead and develop a high-performing workforce by overseeing recruitment, training, performance management, and employee engagement initiatives.
• Serve as a member of the Executive Leadership Team, contributing to strategic planning and execution.
• Client Fulfillment: Streamline procurement, project management, field operations, and project closeout to guarantee client satisfaction.
• Lead Conversion: Ensure effective estimating and sales processes to optimize conversion rates.
• Analyze business operations to identify areas for improvement and implement process enhancements to maximize profitability.

Requirements

• Experience with marketing, sales optimization, and customer experience strategies.
• Strong ability to drive organizational structure, accountability, and process improvements.
• Leverage prior experience in scaling businesses to drive sustainable growth and expansion.
• Exceptional communication and relationship-building skills to effectively collaborate with stakeholders at all levels.
• 10+ years of leadership experience in operations, preferably within construction or a related trade.
• Proven experience in strategic planning, operational management, and team leadership capable of achieving company vision benchmark to reach $100M in revenue within 8 years.
• Deep understanding of safety regulations, risk management, and liability insurance loss runs.
• Strong analytical skills with a focus on profitability, efficiency, and process improvement.
• Experience in B2B and B2C operations and working on the trades side of contracting is highly valued.
• Hands-on leadership style with the ability to mentor, inspire, and hold teams accountable.
• Proven track record in scaling businesses, managing rapid growth, and implementing scalable operational processes.

Benefits

• Work in a collaborative and energetic environment where your impact is tangible.
• Enjoy the beautiful Eastern Washington & Northern Idaho regions, with a supportive work-life balance.
• Competitive compensation package, benefits, and career growth opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance