Chief Operating Officer

Overview

Executive leader to drive operational excellence, growth, and profitability in a roofing company.

Key Responsibilities

• system implementation
• project management
• kpi management
• lead generation
• client fulfillment
• profit optimization

Tasks

-Develop and implement training and development programs to enhance employee skills, leadership capabilities, and overall organizational effectiveness. -Direct the entire customer acquisition and fulfillment pipeline to drive revenue and brand reputation: -Optimize gross profit efficiency across departments, ensuring operational effectiveness and cost control. -Work with Human Resources team to ensure HR policies and labor regulations to mitigate risks and enhance workplace morale. -Play a pivotal role in defining and executing strategic initiatives that align with our company vision and long-term goals. -Oversee the management and performance of projects to ensure budgets and actuals are aligned. -Customer Satisfaction: Maintain high levels of customer experience through continuous process improvement and engagement strategies. -Implement and hold all operations personnel accountable to activity KPI’s. -Lead Generation: Oversee marketing efforts, customer relationship management, and brand reputation strategies. -Implement systems to improve operational excellence, accountability, and alignment throughout. -Foster a culture of accountability, innovation, and professional growth within the organization. -Lead and develop a high-performing workforce by overseeing recruitment, training, performance management, and employee engagement initiatives. -Serve as a member of the Executive Leadership Team, contributing to strategic planning and execution. -Client Fulfillment: Streamline procurement, project management, field operations, and project closeout to guarantee client satisfaction. -Lead Conversion: Ensure effective estimating and sales processes to optimize conversion rates. -Analyze business operations to identify areas for improvement and implement process enhancements to maximize profitability.

Requirements

• 10+ yrs
• construction ops
• risk management
• strategic planning
• b2b/b2c
• leadership

What You Bring

-Experience with marketing, sales optimization, and customer experience strategies. -Strong ability to drive organizational structure, accountability, and process improvements. -Leverage prior experience in scaling businesses to drive sustainable growth and expansion. -Exceptional communication and relationship-building skills to effectively collaborate with stakeholders at all levels. -10+ years of leadership experience in operations, preferably within construction or a related trade. -Proven experience in strategic planning, operational management, and team leadership capable of achieving company vision benchmark to reach $100M in revenue within 8 years. -Deep understanding of safety regulations, risk management, and liability insurance loss runs. -Strong analytical skills with a focus on profitability, efficiency, and process improvement. -Experience in B2B and B2C operations and working on the trades side of contracting is highly valued. -Hands-on leadership style with the ability to mentor, inspire, and hold teams accountable. -Proven track record in scaling businesses, managing rapid growth, and implementing scalable operational processes.

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Benefits

-Work in a collaborative and energetic environment where your impact is tangible. -Enjoy the beautiful Eastern Washington & Northern Idaho regions, with a supportive work-life balance. -Competitive compensation package, benefits, and career growth opportunities.

About Talentsphere Staffing Solutions

-Combining nimble, tech-enabled sourcing with niche industry know-how, they fill roles ranging from temporary and contract to executive leadership. -Their consultants work sectors such as IT, data analytics, life sciences, construction, finance, marketing, HR and engineering. -They’ve helped clients execute major projects—from tech system rollouts to executive hires—by delivering tailored talent fast. -With a consultancy mindset, they’ve positioned themselves for hands-on partnerships, acting as strategic talent advisors rather than just recruiters. -They stand out by offering both speed on temporary and interim needs, and thorough executive search when senior leadership is at stake. -Operating across major Canadian cities and the U.S., they bring local market insight to every placement.

Sector Specialisms