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O & M HVAC Customer Business Manager
Johnson Controls
Oversee HVAC service/installation profitability and customer relations for assigned accounts.
8d ago
$89,000 - $119,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Oklahoma City, OK
Field
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
profitability
primary contact
process improvement
contract renewal
account expansion
service execution
- Achieving profitability goals across all service areas within assigned accounts.
- Serve as the primary point of contact, promoting company-wide expertise and service offerings.
- Identify process improvement opportunities, implement solutions, and exceed customer expectations.
- Lead contract renewal efforts and drive business growth through expanded service scopes.
- Work closely with JCI sales and operations teams to develop account expansion strategies and introduce additional JCI solutions.
- Build and maintain strong relationships across multiple levels within customer organizations.
- Develop and maintain partnerships with general, mechanical, and electrical contractors, as well as engineers who regularly collaborate with assigned customers.
- Manage all aspects of service execution for assigned customers, ensuring contractual compliance and customer satisfaction.
What you bring
hvac
building automation
mechanical engineering
8+ years
project management
leadership
- Technical Expertise: Advanced knowledge of HVAC and Building Automation Systems.
- Education: Bachelor’s degree in mechanical engineering (ME) preferred or equivalent work experience.
- Industry Knowledge: Proven experience in Healthcare, Laboratory, and Higher Education facility environments.
- Experience: Minimum 8 years in HVAC Service, Installation, or Engineering Design
- Project Management: Ability to manage multiple teams and coordinate effectively with customers.
- Leadership & Communication: Strong leadership skills with excellent communication and interpersonal abilities
- Cross-Functional Collaboration: Operational understanding of engineering and sales teams to facilitate seamless integration.
- Competitive salary
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Paid vacation/holidays/sick time- 15 days of vacation first year
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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