Neighbourhood Response Officer
Clarion Housing Group
customer visits
breach investigation
neighbourhood plans
community events
health‑safety reporting
grounds monitoring
You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour.
Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.
You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business.
criminal check
customer focus
uk eligible
travel ability
This post is subject to Basic Criminal Record Check Clearance.
We're looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in local North London regions.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Applicants must have the ability to travel across regions as required.
BenefitsSalaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here or please visit our website for more information.
Salary: £37,965 to £44,286 per annum
This is a hybrid role with a base location at one of our London offices. Candidates will be expected to work from home and office, as well as cover the local region - days will be agreed with your line manager.
Training + Development- clarion does not offer visa sponsorship; candidates must already have uk work eligibility.
- position is subject to a basic criminal record check clearance.
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Born in 2016
Year of Formation
The company was formed from the merger of Affinity Sutton and Circle Housing, combining over a century of social housing heritage.
125,000 Homes
Properties Managed
Operates and maintains 125,000 residential properties across the UK.
1,500 New Homes
Annual Development
Delivers over 1,500 new homes annually, with two-thirds focused on affordable tenures.
£993 Million Turnover
Annual Revenue
Generated £993 million in revenue, used to fund property maintenance and community programs.
- Today stands as the UK’s largest housing association, serving around 360,000 residents across more than 170 local authorities.
- Its development arm, Latimer, delivers over 1,500 new homes a year, with two-thirds aimed at affordable tenures.
- Surplus funds are channelled back into maintenance and community initiatives.
- In 2023-24 alone, £418 million was invested in improving existing homes while its charitable arm supported thousands with employment and financial resilience programs.
- The nearly 4,000-strong team partners with hundreds of employers annually to embed social value and regenerate neighbourhoods.
- Unusual for a housing association, issues sustainability bonds and holds a top G1/V2 regulatory rating for financial health and governance.
- Creating a culture where everyone feels welcome, valued and included.
- Committed to delivering high-quality homes and services.
- Building trust through transparency and integrity.
- Focusing on teamwork and supporting each other to achieve shared goals.
- Striving for excellence and continuous improvement in everything we do.
Net Zero by 2050
Climate Target
Aiming to achieve net zero carbon emissions by 2050.
- Reducing energy consumption across the housing stock.
- Improving the environmental performance of new homes through sustainable design.
- Increasing use of renewable energy in the operations of Clarion Housing Group.
- Developing and managing sustainable homes and communities with a focus on environmental impact.
50% female leadership
Leadership Target
Target to achieve equal gender representation in leadership positions by 2025.
- Working towards an inclusive environment for people of all backgrounds.
- Increased focus on supporting career development and progression for underrepresented groups.
- Continuing to improve the gender pay gap through strategic actions and initiatives.
