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Carter Machinery

WARRANTY ANALYST

Company logo
Carter Machinery
Provides heavy equipment, machinery, and related services to a range of industries.
Prepare and submit warranty claims, coordinating with service teams.
7d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Salem, VA
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Construction services
Equipment rental
Equipment sales
Parts and maintenance
Power systems
Project Management
Engineering
Consulting
Sector Specialisms
Construction
Industrial
Marine
Energy
Utilities
Mining
Heavy Civil
Agriculture
Role
What you would be doing
customer experience
  • Promote a positive customer experience.
What you bring
mechanical aptitude
microsoft office
problem solving
time management
customer service
communication
  • High mechanical aptitude with the ability to understand technical information.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
Benefits
  • Life and disability insurance.
  • Paid time off.
  • 401(k), $0.75 to $1.25 match up to 6%.
  • Employee referral bonus program.
  • Tuition reimbursement.
  • Discounts: cellular phone service, computers, tooling, cars and trucks.
  • Health, dental and vision insurance.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Since 1952
Year Established
Providing reliable and efficient heavy equipment solutions.
  • A leading dealer for Caterpillar machinery, offering sales, rental, service, and parts.
  • Known for strong customer support in various major infrastructure projects.
  • Services extend across energy, utilities, transportation, and industrial operations.
  • Operates from multiple locations across the U.S., providing a robust network of service and support.
  • State-of-the-art technology integration with an extensive machinery fleet.
  • Played a key role in several high-profile projects, demonstrating expertise in heavy civil and infrastructure development.
Culture + Values
  • Integrity – Our moral character guides our actions.
  • Commitment – We do what we say we will do.
  • Excellence – We believe in the unlimited ability to improve.
  • Teamwork – We harness our combined strengths as individuals.
Environment + Sustainability
Trees Saved
3,655 Trees
Saved by using 100% recycled cardboard shipping boxes from October 2019 to August 2024.
CO₂ Emissions Reduced
215 Tons Prevented
Prevented CO₂ emissions through the use of 100% recycled cardboard shipping boxes from October 2019 to August 2024.
Scope 1 & 2 Emissions Reduced
26% Reduction
Achieved a 26% reduction in Scope 1 and Scope 2 greenhouse gas emissions since 2019 through energy-efficient measures and renewable energy credits.
Supplier Engagement
77% of Vendors
77% of purchased-goods vendors by spend have set science-based targets to reduce emissions by 2027.
  • Designs and operates facilities to minimize environmental impact, yield life-cycle economic benefits, and pursue LEED® certification.
  • Conserves energy, minimizes greenhouse gas emissions, reduces pollution and harmful materials, and enhances indoor environments for health and productivity.
  • Targets Net Zero in direct operations by 2040.
  • Diverts 67% of operational waste from landfill; pursuing 80% landfill diversion by 2025.
  • Increased recycled-content plastic packaging by 31% since 2022; aiming for a 50% reduction of virgin plastic packaging by 2030.
  • Reduced styles requiring additional water wash by 62% since 2019 via water usage reduction strategy.
Inclusion & Diversity
Mar 3-9
Celebration Dates
Celebrates Women in Construction Week, recognizing female employees in various roles with thank-you cards and Amazon gift cards.
  • Committed to building a workforce that includes DEI initiatives in recruitment, hiring, compensation, benefits, training, promotions, transfers, and terminations.
  • Fosters a culture encouraging success by hiring, developing, and retaining diverse employees who share Carter’s values.
  • Ensures differences are valued and everyone has equal opportunity to succeed in a safe environment where employees feel they can bring their authentic selves.
  • No public gender diversity statistics (e.g., percentage of women) found.
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