Nova Scotia Power
Provides electricity to customers in Nova Scotia through generation, transmission, and distribution.
1 days ago
Intermediate (4-7 years)
Full Time
Lower Sackville, Nova Scotia, Canada
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Sector Specialisms
Description
permit management
work orders
underground locate
external contractors
month‑end invoicing
safety compliance
Key responsibilities include submitting and monitoring permit requests (HRM/DOT, water, sewer, gas, Aliant, Rogers, 360 Network, environmental, engineering approvals), issuing joint‑use forms, creating work orders, and releasing/booking final staking. The coordinator also updates customer easements in Property Online, follows outage processes, and ensures accurate account, project and task numbers.
Additional duties involve managing underground locate requirements, updating work orders with diagrams, returning completed forms to customers, and handling internal and external cable locates. The role requires requesting and quoting external contractor services (tree trimming, Grade 1 assessments), releasing work at various stages, and overseeing Make Ready and Aliant work processes with month‑end invoicing.
The coordinator processes attachment fees, credit in lieu of overhead, developer rebates, and manages the quoting process of work orders. Safety responsibility includes personal and coworker safety compliance with Occupational Health and Safety rules, and flexibility for overtime during peak seasons and emergency restorations.
- Submit and monitor HRM/DOT and utility permit requests, issue joint‑use forms, create and release work orders for final staking.
- Update customer easements in Property Online and ensure accurate account, project and task numbers during outages.
- Manage underground locate requirements, update work orders with diagrams, and handle internal & external cable locates.
- Request, quote and release external contractor services such as tree trimming and Grade 1 assessments.
- Oversee Make Ready and Aliant work processes, including month‑end invoicing to Aliant and CATV companies.
- Process attachment fees, credits in lieu of overhead, and developer rebates; manage work order quoting.
- Ensure personal and coworker safety compliance with Occupational Health and Safety regulations; be available for overtime and emergency restoration.
Requirements
grade xii
5 years
maximo
oracle
excel
analytical
Successful candidates will have Grade XII education or a post‑secondary business credential, at least five years of customer service and operational experience, strong mathematical, analytical and organizational skills, and a proven record of exceptional customer service. Proficiency with NS Power’s work management tools (Maximo, Orcom CIS, Infoview, SharePoint, ViryaNet, Smartsheet, Oracle, Adobe suite, Property Online, Info‑Excavation) and MS Excel is required.
Candidates must communicate complex information effectively across written, phone and in‑person channels, and possess knowledge of the Aliant Work Request, Joint Use, Make Ready, job pricing/estimation and financial calculations for contributed line rebates. Familiarity with distribution line work management, third‑party attachment and contributed line rebates is an asset.
- Hold Grade XII or post‑secondary business education with ≥5 years customer service/operational experience.
- Demonstrate strong mathematical, analytical, organizational and detail‑oriented skills.
- Proficient in Maximo, Orcom CIS, Infoview, SharePoint, ViryaNet, Smartsheet, Oracle, Adobe suite, Property Online, Info‑Excavation and advanced MS Excel.
- Communicate complex information effectively in writing, by phone and in person while maintaining positive customer experience.
- Knowledge of Aliant Work Request, Joint Use, Make Ready processes, job pricing/estimation and contributed line rebate calculations.
- Familiarity with NS Power distribution line work management and third‑party attachment processes.
Benefits
Emera Group offers an inclusive, respectful workplace with career growth opportunities, employee development programs, and sponsored education. The company invests in community engagement, mentoring, fundraising‑matching, volunteer programs, employee resource groups and scholarships for employees’ children.
- Access career advancement, employee development, sponsored education, community engagement, mentoring, volunteer programs and scholarships.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
Over 500k customers
Electricity Users in Nova Scotia
The company delivers electricity to more than half a million customers across Nova Scotia, ensuring reliable service delivery.
- Generates electricity from a diverse mix of sources, including renewable energy and traditional power plants.
- Leading the charge toward renewable energy integration, with a strong focus on solar and wind power.
- Committed to modernizing the grid to improve service reliability and meet growing demand.
- Involved in large-scale energy infrastructure projects to enhance transmission and distribution systems.
- Focused on improving energy efficiency and reducing emissions through sustainable solutions.
- A key player in supporting Nova Scotia’s transition to a cleaner energy future.
Culture + Values
- We put the health and safety of our employees first.
- We put customers at the centre of everything we do. We listen and work hard to meet and exceed their expectations.
- We value candour, respect, and collaboration. We share different perspectives and believe the best work happens together.
- We care for each other, the environment, and our communities. We invest in our people and communities and share a commitment to building a more inclusive and sustainable future.
- We set a high bar and take on big things. We pursue excellence with innovation, tenacity, and integrity.
Environment + Sustainability
9% to 43% Renewables
Renewable Energy Growth
The company has increased its renewable energy usage from 9% in 2005 to 43% today, with a target of reaching 80% by 2030.
60% Coal Reduction
Coal Usage Decrease
Coal consumption has decreased by over 60% since 2005, with a goal to completely phase out coal by 2030.
552 to 30 t/GWh
Emission Intensity Reduction
Emissions intensity must decrease from 552 t/GWh in 2022 to 30 t/GWh by 2035 to meet net-zero grid target.
$354M Battery Storage
Battery Storage Investment
Three grid-scale battery storage sites are being built with a total investment of $354 million, including federal funding of $116.6 million.
- Approximately 600 MW of wind capacity online; hydroelectricity from Muskrat Falls added in 2021.
- Operate the largest hydroelectric system, Wreck Cove (215.8 MW; ~318 GWh/year).
- Participates in province’s Green Choice Program, aiming to raise grid renewables to ~78% by 2028.
Inclusion & Diversity
- Launched DEI strategy with five pillars: educate/celebrate/communicate; measure DEI data; attract and retain diverse talent; leadership accountability; societal engagement.
- DEI action plan supported by employee-led DEI committees and Employee Resource Groups (ERGs).
- Focused 'Powering equality: Women in energy' initiative to increase women’s representation in boardrooms, plants and field roles.