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Deputy Manager-OTC Billing
Johnson Controls
Responsible for managing organization's EMEA billing, dispute, payment processing, and collections, and ensuring timely and accurate delivery of related processes.
15d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Gurgaon, Haryana, India
Hybrid
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
billing sme
accurate delivery
business influence
revenue reconciliation
customer needs
reporting & reconciliations
- Acting as a Billing Subject Matter Expert on projects / initiatives that could impact the end-to-end billing and dispute process.
- Responsible for organization's on-time and accurate delivery of EMEA processes including billing, dispute, payment processing, cost/margin analysis and collections.
- Liaise and influence business on issues of business performance related to revenue assurance across Sales, Operations, IT/Technology, Legal, and Finance teams.
- Performing regular reconciliation and analysis of revenue streams. Documenting revenue flows across critical functions and monitors the same.
- Developing an understanding of internal and external customer needs and ensure all activities and excellent delivery of customer satisfaction.
- Create reporting, reconciliations, and related analysis of assigned revenue/cost of sales accounts monthly as well as assisting with defining and creating operating procedures and participating in business process improvement initiatives related to revenue assurance activities.
- Ensuring new tools are in line with expectations. Work closely with the UAT team to help development test plans.
- Lead the customer specific processes with Operations, Sales and customer contacts to determine when non-recurring and recurring milestone achievements have been reached, which trigger customer invoicing as well as revenue recognition.
- Investigate and recommend solutions to revenue and billing under-performance and improvement opportunities as per the contractual and legal aspects associated with relevant customer contracts.
- Managing any issue that potentially impacts revenues and costs, from identification through to RCA and resolution.
- Ensuring that performance of Billing against contractual obligations is properly planned, tracked, and monitored, raise questions where this is not the case, and ensure plans are put in place to fix issues.
What you bring
bachelor/master
as400
oracle
sfdc
team handling
emea hours
- Bachelor’s/master’s degree in accounting, Business, or Finance required, other disciplines considered with relevant experience
- Strong Business Process documentation skills.
- English proficiency required: written and verbal communication
- Desired work experience in AS400, Oracle, SFDC, Citrix, Getpaid.
- Team Handling experience will be an advantage
- Working in EMEA working hours is a mandatory requirement.
- Strong analytical and data management skills
- 7-10 years of work experience with a minimum experience of 5 years in OTC Billing, Dispute and Contract Management
- Ability to handle complex situations and resolve difficult or non-routine issues/escalations.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- performed as part of the hiring process for this job
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Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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