Field Support Chat Representative - Remote at Vivint in Lindon, UT | From USD17 | Kablio

Role

Description

chat support

survey conduct

app troubleshooting

salesforce updates

work order queries

resource guidance

Help the Field understand their resources to reduce calls
Answer questions about work order details for the Field
Document Chat interactions for accurate trend reduction and issue tracking
Help to promote a trusted partnership with the Field Operations team
Conduct scripted pre-install survey and post-install surveys
You will be answering up to two chats at a time from Vivint employees needing account maintenance, equipment and Scheduling assistance
Troubleshooting an app that the Field Professionals utilize
Accurately document and update records in required systems (Mainly Salesforce)

Requirements

windows 10

16gb ram

reliable internet

high school

communication

problem solving

Proficient communication skills (verbal and written)
Ability to adapt to system/process changes quickly while retaining new information
High School Graduate, GED, or equivalent
Friendly disposition – White glove customer service
A USB wired headset equipped with a microphone.
Must be able to provide your own equipment. This entails:
Computer must have a webcam.
Must have a wired internet connection
Computer must have at least 16 GB of RAM
Be able to type a minimum of 35 wpm
Must be able to multi-task while using different internal programs
Ability to take incoming chats for a full shift
Excellent problem-solving skills to determine the best plan of action
Must have reliable internet: 50 MBPS download and 25-50 MBPS upload speeds
A computer (laptop or desktop) that runs Windows 10 (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
Must be able to work Saturdays
Understand you cannot be the primary caregiver for any children, other people, or pets while on shift.
Be able to type a minimum of 35 wpm
Must be able to complete the 4 weeks of training with 100% attendance.

Benefits

Have a quiet and private location from which to work

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1999

Year Established

The company was established as a small home security business and has since grown into a leader in smart home technology.

Provides integrated home security, energy management, and automation systems.
Known for innovative use of technology to simplify and enhance everyday living for homeowners.
Offers smart locks, solar panels, and energy-efficient solutions with a strong presence in North America.
Focuses on creating sustainable, user-friendly solutions to help customers manage their homes effectively.
Specializes in reducing energy consumption and promoting home security with the latest technological advancements.

Culture + Values

Honesty and integrity come first – Do the right thing.
Customer obsession is our advantage – A relentless passion to serve the customer.
Innovation is essential – Today's innovation is tomorrow's lifeblood.
We win together – Individuals win games; teams win championships.
Exceptional is expected – Talk is cheap: create value, not just motion.
We give back – Helping people is core to our DNA.

Environment + Sustainability

75% recyclable materials

Sustainable Manufacturing

Products are made using materials that can be recycled.

50% waste reduction

Waste Management Goal

Commitment to reducing manufacturing waste by half by 2025.

2013 Sustainability Award

Industry Recognition

Recognized for innovative green building and solar energy solutions.

1 Zero Energy Home

Sustainable Housing Achievement

Completed the first net-zero energy prototype as of August 2023.

Vivint Solar enables real-time solar monitoring through an app (launched November 28, 2022).
The 'Zero Home' prototype utilized recycled building materials.

Inclusion & Diversity

38% Ethnically Diverse

Employee Diversity

Percentage of employees who self-identified as ethnically diverse.

19% Female Employees

Gender Representation

Percentage of employees who self-identified as female.

84% Employee Satisfaction

Workplace Quality

Percentage of employees who said the workplace is great to work at.

Top 100 Workplaces

Employee Recognition

Ranked among Newsweek’s Top 100 Most Loved Workplaces in 2022.

Established ERGs & Diversity Council: Vivint Pride, Vivint Veterans, Vivint Women, Vivint EDGE.
Named to Forbes’ America’s Best Employers for Diversity in 2019 and 2020.
Certified Great Place to Work in 2019.
Published formal policies and training on race & equity education and inclusion.

Articles

Vivint Careers

Vivint Blog

Role

Description

chat support

survey conduct

app troubleshooting

salesforce updates

work order queries

resource guidance

Help the Field understand their resources to reduce calls
Answer questions about work order details for the Field
Document Chat interactions for accurate trend reduction and issue tracking
Help to promote a trusted partnership with the Field Operations team
Conduct scripted pre-install survey and post-install surveys
You will be answering up to two chats at a time from Vivint employees needing account maintenance, equipment and Scheduling assistance
Troubleshooting an app that the Field Professionals utilize
Accurately document and update records in required systems (Mainly Salesforce)

Requirements

windows 10

16gb ram

reliable internet

high school

communication

problem solving

Proficient communication skills (verbal and written)
Ability to adapt to system/process changes quickly while retaining new information
High School Graduate, GED, or equivalent
Friendly disposition – White glove customer service
A USB wired headset equipped with a microphone.
Must be able to provide your own equipment. This entails:
Computer must have a webcam.
Must have a wired internet connection
Computer must have at least 16 GB of RAM
Be able to type a minimum of 35 wpm
Must be able to multi-task while using different internal programs
Ability to take incoming chats for a full shift
Excellent problem-solving skills to determine the best plan of action
Must have reliable internet: 50 MBPS download and 25-50 MBPS upload speeds
A computer (laptop or desktop) that runs Windows 10 (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
Must be able to work Saturdays
Understand you cannot be the primary caregiver for any children, other people, or pets while on shift.
Be able to type a minimum of 35 wpm
Must be able to complete the 4 weeks of training with 100% attendance.

Benefits

Have a quiet and private location from which to work

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1999

Year Established

The company was established as a small home security business and has since grown into a leader in smart home technology.

Provides integrated home security, energy management, and automation systems.
Known for innovative use of technology to simplify and enhance everyday living for homeowners.
Offers smart locks, solar panels, and energy-efficient solutions with a strong presence in North America.
Focuses on creating sustainable, user-friendly solutions to help customers manage their homes effectively.
Specializes in reducing energy consumption and promoting home security with the latest technological advancements.

Culture + Values

Honesty and integrity come first – Do the right thing.
Customer obsession is our advantage – A relentless passion to serve the customer.
Innovation is essential – Today's innovation is tomorrow's lifeblood.
We win together – Individuals win games; teams win championships.
Exceptional is expected – Talk is cheap: create value, not just motion.
We give back – Helping people is core to our DNA.

Environment + Sustainability

75% recyclable materials

Sustainable Manufacturing

Products are made using materials that can be recycled.

50% waste reduction

Waste Management Goal

Commitment to reducing manufacturing waste by half by 2025.

2013 Sustainability Award

Industry Recognition

Recognized for innovative green building and solar energy solutions.

1 Zero Energy Home

Sustainable Housing Achievement

Completed the first net-zero energy prototype as of August 2023.

Vivint Solar enables real-time solar monitoring through an app (launched November 28, 2022).
The 'Zero Home' prototype utilized recycled building materials.

Inclusion & Diversity

38% Ethnically Diverse

Employee Diversity

Percentage of employees who self-identified as ethnically diverse.

19% Female Employees

Gender Representation

Percentage of employees who self-identified as female.

84% Employee Satisfaction

Workplace Quality

Percentage of employees who said the workplace is great to work at.

Top 100 Workplaces

Employee Recognition

Ranked among Newsweek’s Top 100 Most Loved Workplaces in 2022.

Established ERGs & Diversity Council: Vivint Pride, Vivint Veterans, Vivint Women, Vivint EDGE.
Named to Forbes’ America’s Best Employers for Diversity in 2019 and 2020.
Certified Great Place to Work in 2019.
Published formal policies and training on race & equity education and inclusion.

Articles

Vivint Careers

Vivint Blog