Vivint provides smart home solutions, including home security, energy management, and automation.
Remote chat support for field service pros, handling accounts, scheduling & tech issues.
10 days ago ago
$17
Experienced (8-12 years)
Full Time
Lindon, UT
Remote
Company Size
12,000 Employees
Service Specialisms
Smart Home Solutions
Home Automation
Security Systems
Energy Management
Home Monitoring
Installation Services
Customer Support
Sector Specialisms
Residential
Commercial
Role
Description
chat support
survey conduct
app troubleshooting
salesforce updates
work order queries
resource guidance
Help the Field understand their resources to reduce calls
Answer questions about work order details for the Field
Document Chat interactions for accurate trend reduction and issue tracking
Help to promote a trusted partnership with the Field Operations team
Conduct scripted pre-install survey and post-install surveys
You will be answering up to two chats at a time from Vivint employees needing account maintenance, equipment and Scheduling assistance
Troubleshooting an app that the Field Professionals utilize
Accurately document and update records in required systems (Mainly Salesforce)
Requirements
windows 10
16gb ram
reliable internet
high school
communication
problem solving
Proficient communication skills (verbal and written)
Ability to adapt to system/process changes quickly while retaining new information
High School Graduate, GED, or equivalent
Friendly disposition – White glove customer service
A USB wired headset equipped with a microphone.
Must be able to provide your own equipment. This entails:
Computer must have a webcam.
Must have a wired internet connection
Computer must have at least 16 GB of RAM
Be able to type a minimum of 35 wpm
Must be able to multi-task while using different internal programs
Ability to take incoming chats for a full shift
Excellent problem-solving skills to determine the best plan of action
Must have reliable internet: 50 MBPS download and 25-50 MBPS upload speeds
A computer (laptop or desktop) that runs Windows 10 (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
Must be able to work Saturdays
Understand you cannot be the primary caregiver for any children, other people, or pets while on shift.
Be able to type a minimum of 35 wpm
Must be able to complete the 4 weeks of training with 100% attendance.
Benefits
Have a quiet and private location from which to work
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1999
Year Established
The company was established as a small home security business and has since grown into a leader in smart home technology.
Provides integrated home security, energy management, and automation systems.
Known for innovative use of technology to simplify and enhance everyday living for homeowners.
Offers smart locks, solar panels, and energy-efficient solutions with a strong presence in North America.
Focuses on creating sustainable, user-friendly solutions to help customers manage their homes effectively.
Specializes in reducing energy consumption and promoting home security with the latest technological advancements.
Culture + Values
Honesty and integrity come first – Do the right thing.
Customer obsession is our advantage – A relentless passion to serve the customer.
Innovation is essential – Today's innovation is tomorrow's lifeblood.
We win together – Individuals win games; teams win championships.
Exceptional is expected – Talk is cheap: create value, not just motion.
We give back – Helping people is core to our DNA.
Environment + Sustainability
75% recyclable materials
Sustainable Manufacturing
Products are made using materials that can be recycled.
50% waste reduction
Waste Management Goal
Commitment to reducing manufacturing waste by half by 2025.
2013 Sustainability Award
Industry Recognition
Recognized for innovative green building and solar energy solutions.
1 Zero Energy Home
Sustainable Housing Achievement
Completed the first net-zero energy prototype as of August 2023.
Vivint Solar enables real-time solar monitoring through an app (launched November 28, 2022).
The 'Zero Home' prototype utilized recycled building materials.
Inclusion & Diversity
38% Ethnically Diverse
Employee Diversity
Percentage of employees who self-identified as ethnically diverse.
19% Female Employees
Gender Representation
Percentage of employees who self-identified as female.
84% Employee Satisfaction
Workplace Quality
Percentage of employees who said the workplace is great to work at.
Top 100 Workplaces
Employee Recognition
Ranked among Newsweek’s Top 100 Most Loved Workplaces in 2022.
Established ERGs & Diversity Council: Vivint Pride, Vivint Veterans, Vivint Women, Vivint EDGE.
Named to Forbes’ America’s Best Employers for Diversity in 2019 and 2020.
Certified Great Place to Work in 2019.
Published formal policies and training on race & equity education and inclusion.