Customer Service Manager

Description

• Partner with leadership and cross-functional teams (sales, operations, production) to ensure alignment on customer commitments and strategic priorities.
• Support the division’s supply-chain-agnostic strategy by identifying and selecting the best supply chain solutions across internal and external partners.
• Assist with supplier relationships across corrugated and converting partners, developing and negotiating contracts, pricing, and service-level agreements.
• Provide insights and recommendations to optimize supplier networks, drive cost savings, and support business growth.
• Provide leadership and direction to the Customer Service team (team of 4), ensuring accurate order entry, ERP system management (Plex), and continuous improvement through automation and process transformation.
• Serve as a key member of the Hummingbird leadership team, contributing to long-term strategy and business planning.
• Support with supply chain responsibilities for procurement activities including sourcing, quoting, quality oversight, and ensuring suppliers meet on-time, in-full expectations.

Requirements

• Strong collaboration and communication skills across all levels of the organization.
• 5–10 years of experience in customer service, operations, supply chain or business related role.
• Leadership experience with proven ability to manage and develop teams.
• Hands on corrugated manufacturing industry experience, including familiarity with corrugating and converting processes.
• Strong business acumen with demonstrated negotiation and supplier management skills.
• Process transformation or automation experience.
• Ability to build strong relationships and hold suppliers accountable to business standards.
• Background in digital print or packaging operations.
• A strategic mindset with the capability to execute tactically.
• ERP experience (Plex or similar system).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance