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Customer Value Architect - USA
Neara
Drive adoption, value definition, and ROI of Neara platform for top enterprise customers
4d ago
$130,000 - $250,000
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Dallas, TX
Hybrid
Company Size
138 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Design
Technical Services
Sector Specialisms
Energy
Infrastructure
Utilities
Transport
Electric Utility
Network Resiliency
Grid Planning
Disaster Response
Role
What you would be doing
platform adoption
training delivery
roi metrics
solution delivery
stakeholder engagement
platform proficiency
- Drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
- Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
- Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
- Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
- Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
- Design and deliver focused training sessions and workshops aligned with customer goals and workflows
- Work directly and closely with customers, including meaningful time on-site with customers to:
- Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.
- Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.
- Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.
- Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
- Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
What you bring
energy sector
engineering degree
enterprise software
client management
critical thinking
communication
- Experience within infrastructure, and specifically the energy sector, is a plus but not essential.
- Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
- An engineering degree is a plus but not essential.
- Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization.
- Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions.
- Strong communication skills, you can explain complex topics clearly.
- Strong external stakeholder engagement skills, including the ability to build trusted relationships.
- Familiarity with enterprise software platforms and deployments.
- Highly meritocratic, non-bureaucratic, and low ego work culture.
- A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.
- The opportunity to play a direct, critical role in the trajectory of a high-growth company.
- Competitive salary + ESOP.
- Significant career development and growth opportunities.
- The opportunity to work on complex, meaningful products and real-world problems.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- candidates must have current and unrestricted working rights
- company does not provide visa sponsorship
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Company
Overview
$31M raised
Series C funding in 2024
Secured significant funding enabling expansion across multiple regions.
1.5M sq miles
Global asset mapping
Mapped vast territories to ensure accurate network management.
~10M assets modelled
Worldwide infrastructure optimized
Improved operational efficiency through detailed asset mapping.
5 days vs 3 weeks
Power restoration post-flood
Reduced downtime after disasters using advanced solutions.
- Founded as a startup in 2016, aiming to transform utility network planning and protection.
- Cloud-based platform generates 3D models from utility data, enabling simulations of weather events, load growth, and maintenance scenarios.
- Provides storm-resilience planning, wildfire mitigation, flood response, and grid optimization for major utilities.
- Expanding into telecoms and public transport with proven utility expertise.
1M+ sq mi
Wildfire Mitigation Area
The company actively manages wildfire risk mitigation and vegetation management across over 1 million square miles.
$24M
Series B Funding
Raised $24 million in Series B funding to expand efforts in clean energy integration and climate-risk reduction globally.
- Uses AI-powered 3D infrastructure modeling to reduce utility field activity and lower GHG emissions via data‑driven, pre‑emptive maintenance
- Helps utilities double existing network capacity without building new infrastructure, accelerating renewable energy integration
- Enables simulation of environmental and climate risks (wildfires, floods, storms, high temperatures) for proactive infrastructure planning
- No publicly stated net‑zero target date found
- No publicly available DEI strategy or gender‑related statistics found on company website or LinkedIn
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