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Technical Customer Support Engineer I (Technical Solutions / Support)
Uplight
Provide first-line technical support for SaaS products, resolve issues, and assist customers.
13d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Pune, Maharashtra, India
Office Full-Time
Company Size
597 Employees
Service Specialisms
Energy Efficiency & Electrification
Rates Engagement
Demand Management
Grid Flexibility Management
Customer Engagement Platform
Sector Specialisms
Energy
Utilities
Residential
Commercial
Distributed Energy Resources (DERs)
Virtual Power Plants (VPPs)
Demand Management
Energy Efficiency
Role
What you would be doing
What you bring
bachelor's
sql
jira
excel
rest apis
cloud
- Bachelor’s degree or equivalent experience.
- 0 to 1 year in a Technical support role in SaaS enterprise products.
- Ability in Learning new skills and applying them for efficient customer issue resolutions.
- Experience with ticketing systems like JIRA. Incident management, Escalations and SLAs.
- Strong Knowledge in Microsoft Excel.
- Excellent communication and interpersonal skills.
- Ability to explain technical concepts to non-technical individuals.
- Strong Knowledge in SQL for querying databases.
- Client oriented thinking, ensuring high customer satisfaction indices.
- Ability to work in 24/7 rotational shifts.
- Highly adaptable to a new working environment.
- Problem solver,Independent worker, logical and critical thinker.
- Strong Analytical skills.
- Having a background in the clean energy domain is an added advantage.
- Bachelor's in Engineering, or a related field.
- Basic Knowledge on cloud technologies.
- Basic Knowledge of REST APIs, Postman, Kibana, Grafana.
- Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.
- Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
- Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
- Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
80+ utilities
Utilities served
Trusted by over 80 electric and gas utilities worldwide.
110M customers
Customers managed
.Services provided to 110 million customers globally.
8.5 GW
Flexible load managed
Manages nearly 8.5 gigawatts of flexible load worldwide.
$1.5B valuation
Company valuation
Achieved unicorn status with a $1.5 billion valuation.
- Born in 2019 from the merger of Tendril and Simple Energy.
- Powered by AI and data analytics, its platform steers utilities and consumers to conserve energy, shift loads, adopt efficient rates, and tap distributed assets like solar and EVs.
- Typical projects span virtual power plants, demand-response orchestration, rate engagement campaigns, energy efficiency marketplaces, and EV charging optimization.
- Their platform integrates customer engagement, DER management, demand management, and asset optimization into a single scalable SaaS-based system.
- Unusual for a tech startup, Uplight is a certified B-Corp and remains privately held while steering the clean-energy transition at grid scale.
- Do the Right Thing: We act with integrity, even when it’s hard.
- Impactful Progress: We work to meaningful outcomes, mindful of each step it takes to achieve them.
- Grow: We’re driven by curiosity and excitement, and we’re always ready to learn.
- One Team: We operate as a unified team, made stronger by the uniqueness of each team member.
- Trustworthy Professionals: We practice honesty, integrity, and respect. Always.
- Collaborative: We work well with others.
- Accountable: We act with personal responsibility. We own our mistakes and model the change we expect from others.
- Embrace Difference: We create value from differences.
- Take Care of Each Other: We care for our own and others’ health and wellbeing.
- Graceful Communication: We communicate openly, directly, and actively—but first, we listen.
35.4% improvement
B Corp score boost
Significantly enhanced sustainability performance since certification as a B Corp.
110M homes
Solutions reach
Impact on over 110 million households and businesses through innovative solutions.
500k+ devices
Affordable solutions
Delivered over 500,000 smart devices to income-qualified customers at low or no cost.
25% energy increase
Customer efficiency
Customers increased their purchases of energy-efficient products by 25%.
- Partnership with Autogrid for DER capacity and grid-edge device management.
- Alignment with a mission to reduce CO₂ emissions and save consumers on energy bills.
- Leadership recognition in Guidehouse HEMS and VPP categories.
- No stated net-zero target date available.
- Maintains Employee Resource Groups including Military Connection; Moms of Uplight; NEURODiversity; Parents of Uplight; PRISM Alliance (LGBTQ+); Organized Marginalized Genders; Women in Tech.
- No gender‑specific workforce percentages publicly disclosed.
- No specific DEI goals or gender balance targets available online.
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