Claims Manager

Description

• Develop and refine property incident reporting procedures, claim intake forms, checklists, and basic training for site and regional staff on documentation expectations.
• Coordinate with Operations to collect photos, statements, estimates, invoices, waivers, fire/police reports, and any city/state notices or violations.
• Serve as primary liaison with insurance carriers, TPAs, brokers, and adjusters; track file status, advocate for appropriate settlements, and escalate complex matters to the General Counsel and outside counsel as needed.
• Coordinate with Legal on complex or litigated property claims, including evidence preservation and support for coverage or subrogation counsel.
• Review incident reports, leases, insurance policies, and supporting documentation to validate coverage, quantify loss, and support recovery.
• Work closely with Accounting to reconcile all claim-related expenses, align vendor invoices with contracts and coverage, track advances, and ensure financial close-out matches claim close-out.
• Maintain detailed property claim files and a claims log/dashboard, including reserves, payments, and key dates; prepare periodic reporting on property loss trends and outcomes for management.
• Assist with city/state compliance related to property incidents, partnering with Operations to file documentation, respond to inquiries, and support clearing of violations.
• Manage end-to-end property claims, including intake, investigation coordination, documentation, coverage confirmation, resolution, and close-out.

Requirements

• Excellent communication skills and the ability to work effectively with Operations, Accounting, Legal, insurers, and vendors in a fast-paced environment
• Demonstrated ability to independently manage a property claim caseload from first notice of loss through settlement and close-out, including coordination with internal stakeholders and external adjusters.
• Strong organizational and data-tracking skills, including comfort with Excel and/or claims systems to monitor reserves, payments, and trends.
• Familiarity with commercial property policies, deductibles/SIRs, and basic coverage concepts.
• 5–7+ years of experience handling commercial property claims in a carrier, TPA, broker, or in-house risk/claims setting; experience with real estate portfolios (multifamily, affordable, or commercial) strongly preferred.

Benefits

• Renters/tenant insurance programs or related claim activity

Training + Development

Interview process

Visa Sponsorship

Security clearance