Officer, Defects Management, Customer Service (2 Years Contract) at City Developments Limited in Singapore | Kablio

Role

Description

defect resolution

contractor liaison

joint inspections

quality inspection

handover certification

handover kit

Assist in the resolution of owners’ complaints arising from defects and other area and ensure Owners’ complaints resolved satisfactorily.
Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.
Conduct quality inspection of 100% of the units to identify defects for rectification, certify unit readiness for handover prior to Notice to Take Possession being served by ensuring that home units handed over to home buyers are in good condition.
Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.

Requirements

problem solving

2-3 yrs

real estate

communication

adaptable

a-level

Good organizational and problem- solving skills
Minimum 2 – 3 years in real estate and customer service
Good written and verbal communications skills
Adaptable to new and changing situations
Minimum ‘A’ Level/Diploma in Real Estate/Building

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

60+ Years

Years in Business

Operates globally as a leading real estate developer and asset manager.

50k+ Homes

Homes Developed

Provided housing solutions to communities worldwide through large-scale residential projects.

23M sq ft

Commercial Assets

Owning a substantial portfolio of commercial, residential, and hospitality real estate globally.

163 Locations

Global Presence

Operates across 29 countries and regions, delivering diverse real estate solutions.

Its projects span residences, offices, hotels, serviced apartments, retail malls and integrated developments.
It pursues strategic fund‑management initiatives to enhance recurring income and portfolio value.
Recent flagship ventures include iconic mixed‑use developments, and divesting key assets like South Beach.

Culture + Values

Innovation – Because this is crucial to our success
Collaboration – Because this is the best way to achieve exponential results
Integrity – Because this is at the core of everything that we do
Corporate Ethos: “Conserving as We Construct”
Vision: Changing the Climate, Creating Sustained Value
Mission: Harnessing our capitals with strong ESG performance to create long‑term value for our business, stakeholders and the environment
Corporate Vision: “We aim to be recognised by customers, employees and peers as an innovative creator of quality and sustainable spaces” (Conceptualise spaces and solutions; Respect planet Earth; Encourage diversity of people and ideas; Advance the communities we operate in; Take prudent risk for sustainable returns; Embrace a forward‑looking mindset)

Environment + Sustainability

63% Reduction Target

Scope 1 and 2 GHG Intensity

Target to reduce Scope 1 and 2 greenhouse gas intensity by 63% by 2030, validated by the Science Based Targets initiative.

25% Emissions Reduction

Scope 1 and 2 Emissions

Reported a 25% reduction in Scope 1 and 2 emissions compared to 2016 levels by 2025.

SGD 400M Loan

Sustainability-Aligned Financing

Secured a SGD 400 million sustainability-linked loan in 2025 for nature conservation and sustainable development.

14% Carbon Reduction

Singapore Operations

Achieved a 14% reduction in operational carbon emissions in Singapore in 2023 compared to 2022 levels.

Operational net‑zero carbon target for assets under direct control by 2030
First Singapore company to sign WorldGBC Net Zero Carbon Buildings Commitment and first Southeast Asia real estate conglomerate to do so (2021)
First in Singapore to publish TNFD‑aligned disclosures (ISR 2024); expanded TNFD disclosures to include New Zealand properties
Built unique sustainability reporting framework integrating GRI, CDP, GRESB, Integrated Reporting, SDG Reporting, TCFD, SASB, CDSB and TNFD over time
Embodied carbon reduced 38% in new developments; investment intensity reduced 52.1% by 2025 report compared to 2016 baseline

Inclusion & Diversity

Women 70% Workforce

Representation in Workforce

Women make up approximately 70% of the workforce.

50% Leadership Roles

Women in Leadership

Women hold approximately 47–50% of Head of Department roles.

22% Board Representation

Board Diversity

Women make up approximately 22% of the board (2 women out of 9 directors).

6-Year Index Inclusion

Gender Equality Index

Included in the Bloomberg Gender‑Equality Index consecutively from 2018 to 2023.

Internal Diversity and Inclusion Task Force established in 2017
Women4Green network launched in 2017 to empower women in sustainable future

Articles

Careers at City Developments Limited

Our Projects

Sustainability Initiatives

Press Releases

Company

Overview

60+ Years

Years in Business

Operates globally as a leading real estate developer and asset manager.

50k+ Homes

Homes Developed

Provided housing solutions to communities worldwide through large-scale residential projects.

23M sq ft

Commercial Assets

Owning a substantial portfolio of commercial, residential, and hospitality real estate globally.

163 Locations

Global Presence

Operates across 29 countries and regions, delivering diverse real estate solutions.

Its projects span residences, offices, hotels, serviced apartments, retail malls and integrated developments.
It pursues strategic fund‑management initiatives to enhance recurring income and portfolio value.
Recent flagship ventures include iconic mixed‑use developments, and divesting key assets like South Beach.

Culture + Values

Innovation – Because this is crucial to our success
Collaboration – Because this is the best way to achieve exponential results
Integrity – Because this is at the core of everything that we do
Corporate Ethos: “Conserving as We Construct”
Vision: Changing the Climate, Creating Sustained Value
Mission: Harnessing our capitals with strong ESG performance to create long‑term value for our business, stakeholders and the environment
Corporate Vision: “We aim to be recognised by customers, employees and peers as an innovative creator of quality and sustainable spaces” (Conceptualise spaces and solutions; Respect planet Earth; Encourage diversity of people and ideas; Advance the communities we operate in; Take prudent risk for sustainable returns; Embrace a forward‑looking mindset)

Environment + Sustainability

63% Reduction Target

Scope 1 and 2 GHG Intensity

Target to reduce Scope 1 and 2 greenhouse gas intensity by 63% by 2030, validated by the Science Based Targets initiative.

25% Emissions Reduction

Scope 1 and 2 Emissions

Reported a 25% reduction in Scope 1 and 2 emissions compared to 2016 levels by 2025.

SGD 400M Loan

Sustainability-Aligned Financing

Secured a SGD 400 million sustainability-linked loan in 2025 for nature conservation and sustainable development.

14% Carbon Reduction

Singapore Operations

Achieved a 14% reduction in operational carbon emissions in Singapore in 2023 compared to 2022 levels.

Operational net‑zero carbon target for assets under direct control by 2030
First Singapore company to sign WorldGBC Net Zero Carbon Buildings Commitment and first Southeast Asia real estate conglomerate to do so (2021)
First in Singapore to publish TNFD‑aligned disclosures (ISR 2024); expanded TNFD disclosures to include New Zealand properties
Built unique sustainability reporting framework integrating GRI, CDP, GRESB, Integrated Reporting, SDG Reporting, TCFD, SASB, CDSB and TNFD over time
Embodied carbon reduced 38% in new developments; investment intensity reduced 52.1% by 2025 report compared to 2016 baseline