Customer Service Representative(Account Management) at Precoat Metals in St Louis, MO | Kablio

Role

Description

file management

order processing

shipment tracking

sales reporting

customer analysis

product education

Setup and maintain customer files
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Assist in sales projects like price increases etc.
Generate new & repeat sales by providing product and technical information in a timely manner
Identify trends in customer satisfaction or dissatisfaction
Complete contact activity reports
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Accurately process customer transactions such as orders, quotes or returns
Increase sales and average order size by means of cross-selling, up-selling, add-on sales
Obtain and provide accurate information relating to shipment dates and expected date of delivery
Provide accurate information regarding scheduling and availability of items

Requirements

teamwork

customer focus

communication

microsoft office

time management

sales

Must be able to work in a team-oriented, fast-paced, sales environment
Manage time effectively, meet personal goals and work effectively with other members of the team
Customer focused with exceptional telephone sales ability
Strong organizational skills with the ability to prioritize & multi-task
Superb communication and interpersonal skills
Provide track record of consistently achieving or exceeding goals
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Superior customer service & selling skills.
Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
Detailed oriented & able to work independently

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$700M Revenue

Annual Revenue

Precoat Metals generates $700 million in annual revenue.

$1.28B Acquisition

Acquisition Value

AZZ Inc. acquired Precoat Metals in a $1.28 billion deal.

98% VOCs

VOC Capture Rate

Closed-loop process captures 98% of emissions for environmental sustainability.

15 Coating Lines

Coating Capacities

Runs 15 coating lines to process millions of tons annually.

A pioneer of coil coating technology with 13 facilities across its footprint.
Enhances both performance and aesthetics of steel and aluminum products.
Serves clients from builders and appliance makers to HVAC firms, container producers, and transportation OEMs.
Projects include heavy-gauge coated steel for warehouses and components for stadiums and transit hubs.
Known for decorative finishes like wood-grain, stone, and weathered effects.
Blends precision engineering with vivid surface design.

Culture + Values

98% VOCs Captured

Sustainable Manufacturing

A closed-loop coil coating system captures and converts 98% of VOCs into fuel, reducing environmental impact.

Highly efficient supply chain logistics
Innovative solutions for visual and tactile effects
Shaping a stronger, more sustainable future

Environment + Sustainability

98% VOCs Captured

CO2 Reduction

Closed-loop coil-coating process captures and converts VOCs into fuel, reducing environmental impact.

10% Emission Reduction

Carbon Target

Aiming for a 10% reduction in Scope 1 and 2 emissions as part of the company's sustainability goals.

Pre-coated metal products provide superior weather and corrosion resistance, extending lifecycle and reducing replacement needs.
Products are often 100% recyclable and made with fully or partially recycled steel or aluminum.
Centralized coil-coating operations reduce energy use, minimize VOC emissions, and use less paint compared with post-painting.
No stated net-zero target date found.

Inclusion & Diversity

Women Representation 89%

In Global Workforce

Over 89% of the global workforce comprises women, reflecting significant progress in gender diversity.

Articles

Precoat Metals Overview

Careers at Precoat Metals

Precoat Metals Locations

Role

Description

file management

order processing

shipment tracking

sales reporting

customer analysis

product education

Setup and maintain customer files
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Assist in sales projects like price increases etc.
Generate new & repeat sales by providing product and technical information in a timely manner
Identify trends in customer satisfaction or dissatisfaction
Complete contact activity reports
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Accurately process customer transactions such as orders, quotes or returns
Increase sales and average order size by means of cross-selling, up-selling, add-on sales
Obtain and provide accurate information relating to shipment dates and expected date of delivery
Provide accurate information regarding scheduling and availability of items

Requirements

teamwork

customer focus

communication

microsoft office

time management

sales

Must be able to work in a team-oriented, fast-paced, sales environment
Manage time effectively, meet personal goals and work effectively with other members of the team
Customer focused with exceptional telephone sales ability
Strong organizational skills with the ability to prioritize & multi-task
Superb communication and interpersonal skills
Provide track record of consistently achieving or exceeding goals
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Superior customer service & selling skills.
Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
Detailed oriented & able to work independently

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$700M Revenue

Annual Revenue

Precoat Metals generates $700 million in annual revenue.

$1.28B Acquisition

Acquisition Value

AZZ Inc. acquired Precoat Metals in a $1.28 billion deal.

98% VOCs

VOC Capture Rate

Closed-loop process captures 98% of emissions for environmental sustainability.

15 Coating Lines

Coating Capacities

Runs 15 coating lines to process millions of tons annually.

A pioneer of coil coating technology with 13 facilities across its footprint.
Enhances both performance and aesthetics of steel and aluminum products.
Serves clients from builders and appliance makers to HVAC firms, container producers, and transportation OEMs.
Projects include heavy-gauge coated steel for warehouses and components for stadiums and transit hubs.
Known for decorative finishes like wood-grain, stone, and weathered effects.
Blends precision engineering with vivid surface design.

Culture + Values

98% VOCs Captured

Sustainable Manufacturing

A closed-loop coil coating system captures and converts 98% of VOCs into fuel, reducing environmental impact.

Highly efficient supply chain logistics
Innovative solutions for visual and tactile effects
Shaping a stronger, more sustainable future

Environment + Sustainability

98% VOCs Captured

CO2 Reduction

Closed-loop coil-coating process captures and converts VOCs into fuel, reducing environmental impact.

10% Emission Reduction

Carbon Target

Aiming for a 10% reduction in Scope 1 and 2 emissions as part of the company's sustainability goals.

Pre-coated metal products provide superior weather and corrosion resistance, extending lifecycle and reducing replacement needs.
Products are often 100% recyclable and made with fully or partially recycled steel or aluminum.
Centralized coil-coating operations reduce energy use, minimize VOC emissions, and use less paint compared with post-painting.
No stated net-zero target date found.

Inclusion & Diversity

Women Representation 89%

In Global Workforce

Over 89% of the global workforce comprises women, reflecting significant progress in gender diversity.

Articles

Precoat Metals Overview

Careers at Precoat Metals

Precoat Metals Locations