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[LTA-QSC2] ASSISTANT MANAGER, QUALITY SERVICE PLANNING
Land Transport Authority (Lta) Singapore
Enhancing service delivery productivity and efficiency, managing self-help digital channels, and supporting AI/machine learning projects.
17d ago
S$65,000
Junior (1-3 years)
Full Time
Singapore, Singapore
Office Full-Time
Company Size
4,612 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Construction services
Sector Specialisms
Land Transport Infrastructure
Rail System
Bus Services
Cycling Paths
Expressways
Public Transport Connectivity
Walk and Cycle Options
Transport Technology
Role
What you would be doing
data analysis
ai solutions
system integration
digital channels
performance reporting
collaboration
- Assist in data collection, validation, and analysis activities to ensure business continuity and operational resilience.
- Assist in AI and machine learning projects, including vendor management, solution testing, implementation planning, and performance monitoring.
- Coordinate system integration projects and vendor transitions to create more streamlined workflows and leverage AI technologies, supporting solution evaluation, implementation planning, and performance optimization.
- Support the management of self-help digital channels including chatbots and voice bots, focusing on content creation, deployment, maintenance, user testing, and performance optimisation. Develop and maintain detailed documentation for chatbot conversational flows, intents, platform configurations, and operational best practices.
- Present project outcomes, performance metrics, and strategic recommendations to management through presentations and reports.
- Support analysis of service delivery data and customer feedback to identify trends, patterns, and improvement opportunities using analytical tools.
- Maintain existing dashboards to monitor key service performance indicators and support management decision-making.
- Collaborate closely with internal divisions and external stakeholders to gather data requirements, ensure timely information updates, and facilitate effective communication.
What you bring
tableau
power bi
problem-solving
communication
project management
customer service
- Strong analytical and problem-solving skills with experience in data analysis and visualisation tools (Tableau, Power BI, or similar), and ability to translate data into actionable insights.
- Able to multitask, prioritise and have good time management.
- Knowledge in any discipline; Fresh graduates welcome; 1-2 years’ experience in business analysis, customer service operations, or digital transformation preferred.
- Adept at problem-solving, resourceful, and proactive.
- Excellent verbal and written communications and project management skills.
- Customer service-oriented and analytical individual with strong desire to constantly learn and make improvements.
- Strong team player with a high level of initiative and able to work independently and under pressure.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- performance metrics and strategic recommendations presentation to management
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Company
Overview
30% energy recoup
Efficiency in public transport
Trains recover 30% of energy via regenerative braking, enhancing overall efficiency.
SGD 6.6 billion funding
Government support for expansion
Allocated in FY2023 to support ongoing infrastructure expansion and upgrades nationwide.
1998 ERP tolling system
Smart mobility initiative
Launched Electronic Road Pricing (ERP) system to manage traffic flow efficiently.
- Unified multiple agencies in 1995 to address Singapore's rapidly growing land transport needs.
- Expanded rail, road, cycling, and pedestrian networks through strategic masterplanning.
- Landmark projects include the Thomson–East Coast, Cross Island, and Jurong Region MRT lines, along with road widening initiatives.
- Active in engineering, constructing bridges, expressways, cycling paths, and EV-charging infrastructure.
- Champions innovative trials, such as driverless public buses and autonomous logistics vehicles.
- We work with a customer-centric approach, ensuring our services meet the needs of the public.
- We embrace innovation and technology to continually improve our services and infrastructure.
- We collaborate and work as a team, fostering a culture of mutual respect and accountability.
- We strive for excellence in everything we do, with integrity and professionalism.
By 2045
Net-Zero Emissions Target
The authority has set a ambitious goal to achieve net-zero emissions by 2045.
- Promoting the use of green vehicles, including electric buses and EV infrastructure.
- Reducing the carbon footprint of land transport by improving energy efficiency.
- Expanding sustainable transport systems such as rail networks and cycling paths.
- Integrating green technologies and practices into transport infrastructure planning and design.
- Creates an inclusive workplace by promoting a fair and supportive environment for all employees.
- Strong focus on gender diversity, with efforts to attract more women into the transport sector.
- Initiatives aimed at improving career development opportunities for women in leadership positions.
- Committed to ensuring all employees are treated with respect and fairness, regardless of background.
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