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IT Support Senior Engineer
Hexagon R&D India
Manage IT and AV systems, support users, and ensure optimal performance.
4d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Hyderabad, Telangana, India
Onsite
Company Size
1,000 Employees
Service Specialisms
Engineering
Research & Development
Consulting
Design
Technology Solutions
Data Analytics
Automation
System Integration
Sector Specialisms
Large-scale Construction
Mining
Intricate Manufacturing
Space Exploration
Public Safety
Defence
Asset Lifecycle Intelligence
Autonomous Solutions
Role
What you would be doing
av troubleshooting
it support
equipment maintenance
vendor coordination
os imaging
system monitoring
- Troubleshoot AV and IT issues in real-time and respond to service tickets promptly.
- Perform routine maintenance and inspections of AV and IT equipment.
- Coordinate with vendors for AV repairs, upgrades, and replacements.
- Support virtual and hybrid meetings with high-quality audio/video transmission.
- Provide technical support for desktops, network connectivity, and peripheral devices (printers, VOIP).
- Set up and operate AV equipment for meetings, presentations, and corporate events.
- Manage OS imaging, deployment, and backups.
- Manage and monitor IT systems and infrastructure to ensure optimal performance and availability.
- Ensure functionality of AV systems including projectors, microphones, speakers, and video conferencing tools.
- Provide in-house tech support across all levels within defined SLAs.
- Install, configure, test, and maintain operating systems, software, and system tools.
- Collaborate with facilities and event teams to meet AV and IT requirements.
- Maintain Windows networking and security components (LAN/Wi-Fi, VPN, certificates, antivirus).
- Ensure efficient execution of IT-related projects in collaboration with internal teams.
What you bring
desktop support
av equipment
microsoft 365
itil
signal flow
bachelor's
- 3–5 years of experience in L2 desktop support or IT service desk roles.
- Flexible, self-motivated, and able to work independently or in shifts.
- Experience with AV equipment including microphones, mixers, amplifiers, projectors, and video switchers.
- Excellent troubleshooting, communication, and documentation skills.
- Proficiency in audio/video signal flow, AV formats, and sound reinforcement.
- Familiarity with ITIL framework and automation using Microsoft applications.
- Strong knowledge of Windows OS, Microsoft 365, endpoint security tools, and networking concepts (LAN/Wi-Fi, VPN, DHCP, DNS).
- Bachelor’s degree in Audio Engineering, Video Production, Information Technology, or a related field.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Hexagon R&D India is part of a global technology company specializing in innovative digital solutions.
- The company focuses on advancing industries like energy, infrastructure, and transport, empowering clients to achieve operational efficiency.
- It provides cutting-edge R&D services that blend software, hardware, and engineering technologies.
- Hexagon R&D India has a legacy of delivering high-value solutions for complex industrial challenges, particularly in fields like water resources and marine.
- The company creates smart city solutions and improves resource management in utilities, transport, and heavy civil sectors.
- Hexagon R&D India plays a key role in enhancing the digital transformation of industries through research, development, and consulting services.
- Inspires employees for holistic and organic growth.
- Values team collaboration, knowledge exchange, and retains motivated, creative individuals.
- Encourages flat hierarchies, agile methods, open communication, new ideas, and constructive feedback.
- Focuses on outcomes over strict schedules.
- Social activities build strong team spirit, turning colleagues into lasting friends.
35 Nationalities
Global Workforce Diversity
Showcases the company's commitment to a multicultural and inclusive workplace.
21% Women
Women in Leadership
Details the current percentage of women employees and ambitious future targets.
4.2/5 Rating
Employee Reviews on Glassdoor
Reflects positive employee sentiment towards the company's DEI efforts.
- DEI initiatives include: 'Embracing Diversity Across Borders', 'Empowering Equality and Gender Diversity', 'Championing Inclusion for Persons with Disabilities'
- Employee-resource initiatives: Working Parents ERG; Begin.Again return-to-work for women in tech; HxGN Unite; ONE People; HxGN WILL; Cafe Connects; Reverse Mentorship Program
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