Customer Care Agent

Leaf Home

Leaf Home provides innovative home improvement solutions, focusing on products that protect homes from the elements.

Handle inbound/outbound calls, schedule installations, and ensure service quality.

10 days ago ago

Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years)

Full Time

Bolingbrook, IL

Field

Company Size

3,500 Employees

Service Specialisms

Gutter Protection

Water Solutions

Stairlifts

Garage Flooring

Bath & Bathroom Remodeling

Sector Specialisms

Gutter Protection

Bathroom Safety Upgrades

Stairlifts

Cabinet Refacing

Decking

Window Replacement

Door Replacement

Water Solutions

Role

Description

Requirements

problem solving

Uses basic problem-solving and subject matter understanding to perform tasks under supervision.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

must be legally authorized to work in the country without sponsorship

Security clearance

Information not given or found

Company

Overview

2005 Founded

Year Established

The company was established in 2005, marking the beginning of its journey to become a leader in home improvement.

offering industry-leading products
With a focus on gutter protection, windows, and energy-efficient solutions, serves homeowners across the U.S.
specializes in creating products that enhance homes and protect them from weather-related damage
Typical projects involve installing seamless gutters, leaf guards, and energy-efficient windows, with an emphasis on long-lasting solutions
has expanded rapidly, growing from a small startup to a nationally recognized name in the home improvement industry
committed to making homeownership easier by providing innovative solutions backed by excellent customer service

Culture + Values

“Today Not Tomorrow” mantra—empowering employees to get things done in the here and now
Growth Through Unity—valuing, recognizing, and challenging teammates in their career growth and development
We aim to hire highly motivated people, and we give them the tools to carve their own path
Culture reigns at the heart of Leaf Home—people matter most
Seamlessly adapt culture in hybrid and remote environments

Environment + Sustainability

50% reduction

Cardboard Packaging Use

Reduced cardboard packaging used in shipping products by half.

20% Fewer Freight Miles

Freight Emissions

Reduced freight miles traveled, contributing to lower emissions.

Implementing education, recycling, reuse initiatives, and material alternatives to reduce solid waste
Pledged reduction of GHG emissions—measuring Scope 1 and 2 emissions with third‑party engagement (started in 2022)

Inclusion & Diversity

87% in 2021

Employee Satisfaction

Employees reported positive workplace satisfaction, validated by external certification.

80% in 2022

Employee Satisfaction

A continuing trend of high employee satisfaction, recognized externally.

92% in 2022

Employee Welcome Rate

Employees felt a strong sense of belonging and inclusion upon joining the company.

Established a DEI Committee to sponsor events and educational opportunities for universal belonging
Launched Veterans Network—partnering in veteran recruitment and supporting transitioning service members
Formed Women’s Committee to support career development and representation of women

Articles

News: Leaf Home grows with eight new U.S. offices

Reddit: Leaf Home is hiring a Sales Rep (CA)

Reddit: Leaf Home Lead Generator job posting (Dayton, OH)

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