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Constructconnect

Bilingual Customer Service Representative

Company logo
Constructconnect
ConstructConnect connects construction professionals with data and technology to build smarter projects.
Provide bilingual inbound/outbound support, troubleshooting, billing, and product assistance.
4d ago
Junior (1-3 years)
Full Time
Cincinnati, OH
Hybrid
Company Size
500 Employees
Service Specialisms
Construction Services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Heavy Civil
Marine
Role
What you would be doing
product support
installation
troubleshooting
technical support
billing inquiries
inbound calls

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

As a Bilingual Customer Service Representative, you will provide post-sales/implementation support services to customers including installation, troubleshooting, problem resolution and maintenance of products and services produced by the organization. Respond to questions from customers and diagnoses, troubleshoots and resolves technical issues regarding products and services. Provide first-level support on customer issues.

  • Provide product support
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Provide product knowledge and assistance to aid with data concerns such as missing documents, etc.
  • Accept in-bound calls and assess customer needs.
  • May be asked to make outbound calls
  • Address all customer billing inquires
What you bring
call center
us based
bilingual
high school
bachelor’s
call routing

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.

E-Verify Statement

  • Minimum of 1-year experience in a call center / customer service environment preferred.
  • All team members must reside and perform their work within the United States.
  • Bilingual Spanish and English written and verbal communication experience a must.
  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • High school diploma required. Bachelor’s degree preferred.
  • Route calls correctly to the proper department
Benefits
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence on Tuesday and Wednesday every week.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
  • Founded with the mission to simplify and accelerate the construction process.
  • They offer a suite of tools that streamlines project bidding, forecasting, and networking for contractors, engineers, architects, and suppliers.
  • Their platform helps users access construction project leads, detailed plans, and specs, facilitating quicker and more efficient project execution.
  • plays a key role in sectors such as residential, commercial, industrial, and infrastructure, serving a diverse client base across the globe.
  • their software tools are particularly renowned for helping users find new business opportunities, manage project data, and streamline the construction lifecycle.
  • a standout feature is their collaboration with other tech giants to integrate construction data with cutting-edge technologies like AI and machine learning.
  • continuously expands its portfolio with acquisitions, strengthening its position as a key player in the construction tech space.
Culture + Values
  • Customer Success: We help our customers succeed through innovative technology and exceptional service.
  • Integrity: We act with honesty and integrity, always delivering on our promises.
  • Collaboration: We believe in the power of teamwork, collaboration, and working together to achieve success.
  • Innovation: We embrace change and continuously innovate to create value for our customers and partners.
  • Excellence: We strive for excellence in everything we do, delivering high-quality solutions and services.
Environment + Sustainability
2030 Target
Net Zero Emissions
Aimed to achieve net-zero emissions by 2030.
  • Sustainable Operations: Incorporates sustainability in daily operations, including energy efficiency and waste reduction.
  • Carbon Emissions Reduction: Focuses on reducing emissions through better energy management and green technology adoption.
  • Green Office Practices: Minimizes environmental footprint through green office practices and remote work solutions.
Inclusion & Diversity
30% women
Leadership Positions
Women make up a significant proportion of leadership roles within the company's workforce.
  • The company prioritizes the development of diverse leaders and provides leadership training to underrepresented groups.
  • ConstructConnect fosters an inclusive culture with employee resource groups that support various demographics within the organization.
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