Neighbourhood Manager

Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required.

You'll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you'll support our commitments and contribute to our overall strategy.

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

We are seeking an experienced housing professional to join our Neighbourhood Manager team. In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery.

• Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environment
• Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence.
• A full UK driving licence, along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required.
• Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management.
• Strong background in housing and tenancy management, with a solid understanding of housing legislation and regulatory requirements.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadthand depth of learning.