Workforce Planning Analyst at Johnson Controls in Manchester, England, United Kingdom | Kablio

Role

Description

wfm tools

resource planning

forecasting reviews

capacity planning

version control

skill management

Monitor staff adherence and escalate shortfalls with data-driven solutions
Optimise offline activities and manage daily/weekly resource plans with insightful analysis
Provide commentary and version control on all planning inputs and variances
Maintain and update WFM tools, ensuring data quality and agent setup integrity
Conduct ongoing short-, mid-, and long-term forecasting reviews to ensure accuracy and responsiveness
Share responsibility for capacity planning and supply-demand modelling
Lead governance meetings and collaborate with stakeholders to align planning with business needs
Manage agent skill profiles to meet SLA requirements

Requirements

excel

wfm

telephony

problem solving

scheduling

analytics

Advanced Excel capabilities
Proficiency in WFM tools (NICE, Verint, Alvaria, EG Solutions)
Familiarity with telephony systems (NICE, AWS, Avaya)
Excellent problem-solving and decision-making abilities
Own schedule management, including shift releases, holiday allocation, and scenario modelling
2+ years’ experience in operations (contact centre, back office, or field) or 12+ months in external resource planning
Effective team collaboration and communication skills
Strong analytical skills with experience in regression/propensity modelling across multichannel environments

Benefits

Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Generous Leave: 25 days annual leave + Bank Holidays
Competitive Salary: Reflecting your skills and experience
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Free Onsite Parking: Hassle-free commuting
Referral scheme
Employee assistance program
Life assurance
Dress Down Fridays: Casual attire to wrap up the week
Pension plan (up to 7% employer match)
Career Development: Extensive growth and advancement opportunities

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)

Role

Description

wfm tools

resource planning

forecasting reviews

capacity planning

version control

skill management

Monitor staff adherence and escalate shortfalls with data-driven solutions
Optimise offline activities and manage daily/weekly resource plans with insightful analysis
Provide commentary and version control on all planning inputs and variances
Maintain and update WFM tools, ensuring data quality and agent setup integrity
Conduct ongoing short-, mid-, and long-term forecasting reviews to ensure accuracy and responsiveness
Share responsibility for capacity planning and supply-demand modelling
Lead governance meetings and collaborate with stakeholders to align planning with business needs
Manage agent skill profiles to meet SLA requirements

Requirements

excel

wfm

telephony

problem solving

scheduling

analytics

Advanced Excel capabilities
Proficiency in WFM tools (NICE, Verint, Alvaria, EG Solutions)
Familiarity with telephony systems (NICE, AWS, Avaya)
Excellent problem-solving and decision-making abilities
Own schedule management, including shift releases, holiday allocation, and scenario modelling
2+ years’ experience in operations (contact centre, back office, or field) or 12+ months in external resource planning
Effective team collaboration and communication skills
Strong analytical skills with experience in regression/propensity modelling across multichannel environments

Benefits

Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Generous Leave: 25 days annual leave + Bank Holidays
Competitive Salary: Reflecting your skills and experience
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Free Onsite Parking: Hassle-free commuting
Referral scheme
Employee assistance program
Life assurance
Dress Down Fridays: Casual attire to wrap up the week
Pension plan (up to 7% employer match)
Career Development: Extensive growth and advancement opportunities

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)