Director of Operations

Description

We are hiring a Director of Operations to build, refine, and run the internal systems that power a high-performing architecture firm. This role is deeply focused on people, process, communication, and accountability — ensuring the team works smoothly and predictably across 60+ projects.

• Implement tools and processes that reduce friction and improve overall firm performance
• Maintain a monthly estimated income forecast
• Maintain a smooth, organized, well-run in-person studio environment
• Track project milestones and internal deadlines
• Support project teams in staying aligned, equipped, and on schedule
• Integrate AI and automation tools to improve efficiency and consistency
• Support onboarding, training, and culture maintenance
• Maintain our weekly 60-day staffing map
• Run weekly operations meetings with clear agendas, follow-ups, and accountability
• Maintain and improve SOPs, workflows, standards, templates, and checklists
• Lead the first round of interviews for all candidates and maintain a steady hiring pipeline
• Ensure information flows clearly across the studio and nothing slips through the cracks
• Oversee compliance, insurance, forms, licensing, renewals, and operational logistics
• Partner closely with CEO and senior staff on team alignment and accountability
• Draft proposals, scopes of work, contracts, and project timelines
• Coordinate with CEO and project leads on pricing, deliverables, and expectations
• Serve as strong in-person leadership and steady day-to-day oversight for the studio
• Attend early client onboarding meetings and translate priorities into internal actions
• Manage workloads, workflows, expectations, and internal coordination
• Assist CEO with high-level financial strategy through clear reporting (not CFO-level responsibility)
• Oversee the monthly billing cycle and keep it moving on schedule
• Keep all our operational systems running smoothly each day
• Ensure all project setup details (forms, files, workflows, consultant coordination) are complete and consistent
• Track invoicing progress, AR status, and identify variances early

Requirements

To thrive in this role, you must be AI-fluent: comfortable using AI tools daily to streamline work, draft SOPs, support decision-making, and operate our AI-enabled dashboards. You will partner with a fractional AI systems specialist for technical builds; your focus is running and improving the systems, not architecting them from scratch.

• Someone who truly enjoys leading through clarity, structure, and logic
• A natural problem-solver who anticipates issues before they happen
• Process-driven — you love taking messy systems and bringing order
• Highly organized with strong follow-through
• (2–3 short paragraphs. No fluff.)
• Be specific. Tools, workflows, or examples welcome. (You do not need to be an AI architect — but you must be comfortable learning and applying it.)
• Someone who thrives in fast-paced, high-performance environments
• Calm, unflappable, and excellent at managing many moving parts

Benefits

• Highly Competitive Base Salary
• 401(k) with company match + profit sharing
• Own firmwide scheduling
• A collaborative, mission-driven culture with a supportive team
• Health insurance, HSA, PTO, paid holidays, and paid parental leave
• Leadership growth and career development opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance