Description
kpi monitoring
installation coordination
site assessment
documentation
resource allocation
process optimization
This role carries full accountability for project execution, team development, and strategic initiatives that drive revenue growth across installation projects, while ensuring that the region operates efficiently and profitably. It combines hands-on technical expertise with strategic oversight, ensuring high-quality installations that align with company goals and customer expectations.
Reporting to the Vice President of Operations, the Manager, External Installation is responsible for leading KOMPAN’s team of Project Managers, who oversee the end-to-end planning, delivery, and installation of playground and fitness equipment across North America.
Project Managers are regionally distributed throughout the United States and manage vendor relationships for the installation of KOMPAN equipment, surfacing, and other third-party products.
For more than 50 years, KOMPAN has researched, designed, and built innovative and imaginative commercial playground equipment and outdoor fitness sites that captivate all ages and abilities.
- Monitor project performance using standardized KPIs, driving quality assurance, financial stewardship, and continuous improvement through collaborative review and feedback loops.
- Facilitate communication and coordination among internal teams and external vendors to minimize roadblocks and maintain alignment on project goals and timelines. Act as a neutral escalation point to resolve project-related challenges.
- Coordinate cross-functional installation efforts by collaborating with external teams and internal business units, ensuring alignment with project timelines, budgets, and quality standards.
- Collaborate with cross-functional teams (Engineering, Sales, Operations, and Customer Success) to ensure seamless project delivery.
- Develop and execute the long-term strategy for external installations, aligning with company objectives and growth plans.
- Facilitate site assessments and installation planning in partnership with business unit leaders, providing technical guidance and support while respecting dotted-line accountability structures.
- Develop and maintain documentation, SOPs, and training materials for installation procedures.
- Develop and implement operational strategies that drive revenue growth, improve efficiency, and ensure job profitability.
- Support Project Managers and business unit stakeholders in resolving complex installation challenges, leveraging matrixed relationships to escalate and address issues effectively.
- Analyze performance metrics and industry trends to inform strategic decisions and improve operational efficiency.
- Oversee the prioritization and allocation of resources across multiple installation projects to maximize business impact, ensuring alignment with strategic objectives, proper staffing, and adherence to scope, budget, and schedule.
- Identify opportunities for process optimization and implement best practices across installation workflows.
- Promote compliance with safety regulations, engineering protocols, and customer specifications through shared oversight and influence across business units.
