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IT Services Specialist II
Mccarthy Building Companies, Inc.
Provides on-site IT support, PC builds, and Level 3 troubleshooting for regional offices.
1d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Phoenix, AZ
Onsite
Company Size
7,400 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Design
General Contractor
Turnkey
Sector Specialisms
Healthcare
Education
Science + Technology
Sports + Entertainment
Retail + Hospitality
Industrial
Commercial
Government
Role
What you would be doing
pc procurement
remote support
knowledge base
issue resolution
pc reimaging
process improvement
- Proactively identify and participate in process improvement projects, or assist other IT teams as requested
- Assist with ordering, building, tracking PCs for new hires or replacements as needed
- Facilitates technical training for both end users and or peers
- Document all solutions in Kace and Guru knowledge base
- Actively participates in larger and more complex projects within the department
- Provides guidance to peers and other partners (leads or facilitates peer group meetings, create documentation)
- Coordinate with HR and PM to ensure known hardware and software is procured for employees
- Assist regional offices and project sites with;
- Follow established procedures or develop and document new solutions for issues discovered at the regional level
- Identify, investigate, resolve, and follow-up on problems that cannot be resolved by level 1,2 or EUC support
- Facilitates collaboration between peer groups and other teams
- Process invoices for PC and hardware procurement
- Procure additional hardware for project conference rooms (displays, workstation equipment, etc.)
- Provide desk-side, telephone and remote computer support via Bomgar/Beyond Trust for the Region.
- Raise awareness of trending issues to the Manager on next steps
- Manage any additional data transfer requirements for existing PC upgrades
- Coordinate with SHI partners for ordering, tracking, and delivery of new PC’s and peripheral devices
- Coordinate PC billing (to projects) with the Yard Manager
- Identify, analyze, and track trending support issues.
- Reimage PCs for break/fix
What you bring
technical degree
windows os
pc builds
level 3
ms authenticator
it support
- High level of professionalism with desire to provide excellent customer service and positive support experience for customers
- Self-motivated to continually learn and develop new skills. Willingness to strengthen technical skills through additional training.
- Mobile device set up (MS Authenticator)
- Strong written and verbal communication skills. Ability to communicate effectively and efficiently with partners across the organization, both inside and outside of technology
- Retired PC recycling/ donations / destruction or resell management
- Hands-on technical experience with 3-5 years of IT Support troubleshooting preferred
- Network gear delivery and return to STL
- Technical degree/certification (bachelor's not required but recommended).
- Experience in desktop engineering/support and Windows operating systems
- PC Builds
- Level 3 Ticket resolution
- Ability to work independently and meet delivery deadlines
- Conference room AV support
- Increased flexibility for jobsite and remote office travel around the region
- New PC Inventory
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Annual Revenues in Billions
Financial Strength
The company generates annual revenue in the billions, reflecting its significant market presence.
7,400 Employees
Workforce Size
The company employs around 7,400 professionals across regional offices.
#30 Ranking
Employee-Owned Firm
Ranked #30 among the top employee-owned construction firms in the 2021 NCEO list.
- Evolved from a regional lumber business into one of America’s oldest privately held national builders.
- Serves diverse sectors including energy, infrastructure, industrial, water, and marine with end-to-end construction services.
- Known for tackling complex projects such as hospitals, labs, airports, and parking structures.
- Features include blending traditional craftsmanship with modern design-phase innovation.
- Balances large-scale capability with local expertise and deep community roots.
- Genuine – respect for the work we do and the people who do it; recognized for being honest and following through on commitments.
- We, Not I – belief in the force multiplier (power) of teamwork and a consistent habit of sharing credit.
- All In – fully committed and a reputation as someone people can count on to do whatever it takes to get the job done.
9.5 GW
Clean Energy Delivered
Constructed 85+ utility-scale clean energy projects, including 9.5 GW of clean energy and 1.033 GW of battery storage.
1 GW
Solar Projects Underway
Currently building four large-scale solar projects across Texas and Arizona, expected to reach total capacity by mid-2025.
800+ Jobs
Solar Construction Employment
Creating significant employment opportunities, including 200+ apprenticeships in solar energy.
Opened 2011
Net-Zero Parking Structure
Completed a cutting-edge net-zero parking structure at Long Beach City College featuring green design innovations.
- Solar apprenticeship program is U.S. Department of Labor-approved, includes renewable energy module, and registered in multiple states to align with Inflation Reduction Act standards.
- Values diversity, equity, and inclusion as part of brand standards, aiming to create an environment where everyone can succeed without barriers.
- Promotes an 'inclusive culture' built on people, community, and clients, ensuring 'everyone has the opportunity to succeed without barriers'.
- No specific gender or demographic percentages were publicly disclosed in sourced material.
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