Scheduler
Platform Housing Group
real-time scheduling
workforce coordination
customer liaison
emergency dispatch
issue resolution
service optimization
As the central coordinator of our in-day operations, you'll play a vital role in ensuring our customers receive a smooth, reliable, and high-quality repair service. You'll be responsible for real-time scheduling, matching the right operative to each job, and ensuring appointments are kept and repairs are completed right first time.
- Scheduling, support, coordination and administration support to our mobile workforce.
- Championing a customer-first approach in all scheduling and communications.
- Managing real-time scheduling and resolving in-day issues to prevent service disruption.
- Central point of contact to customers, and to operatives and the call centre to maintain workflow and customer satisfaction, providing updates as and when needed.
- Supporting continuous improvement and identifying opportunities to enhance service delivery.
- Coordinating emergency and out-of-hours jobs with on-call operatives or subcontractors.
drs
open housing
scheduling
gcses
customer service
problem solver
Are you a natural problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where every day brings new challenges? If so, we have an exciting opportunity for you to join our Property Care team as a Scheduler, based in Market Harborough and the surrounding area.
As our teams are patch based you'd also need to be based in or close to Market Harborough.
This is a fantastic opportunity to make a real impact in a role that's central to our commitment to “Keeping the Promise” to our customers. If you are an experienced Scheduler and this sounds like the role for you, then please click Apply Now to complete an application and upload your CV.
- A strong customer-focused mindset with the ability to resolve queries and complaints professionally.
- Excellent communication and organisational skills.
- Ability to adapt to changing priorities and manage multiple demands.
- Experience using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field based multi-skill trades workforce.
- GCSEs in English and Maths (or equivalent).
- £31,140 per annum
1,000+ Homes
Annual New Home Delivery
The group consistently delivers over 1,000 new homes each year, contributing to community growth.
- Committed to creating vibrant communities and high-quality homes.
- Strong presence across the UK, focusing on affordable housing and services.
- Reputation for delivering projects on time and within budget.
- Expertise in residential, commercial, transport, and utilities sectors.
- Innovative approach to modern housing solutions, focusing on quality, sustainability, and design.
- Customer First
- Togetherness
- Innovation
- Sustainability
- Respect
2050
Net Zero Target
Aimed to achieve net zero carbon emissions by a specific future date.
- working towards reducing energy consumption and improving energy efficiency in their housing stock
- aiming to develop and maintain sustainable homes with a focus on environmental impact reduction
- taking steps to ensure that new developments are energy efficient and environmentally responsible
- fosters a diverse and inclusive workplace through their Diversity, Equity and Inclusion (DEI) strategy.
- actively works on improving female representation in senior roles to achieve gender balance.
- monitors and reports gender pay gap data with a commitment to addressing disparities.
- ensures equal opportunities for all employees, regardless of background.
