Concierge Call Handler - Colchester at Haart Estate Agents in Colchester, England, United Kingdom | GBP24,000-25,500 | Kablio

Role

Description

data entry

valuation booking

contact handling

team collaboration

client registration

Completing various administrative tasks for our network of branches including data input.
Booking property valuations.
Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
Collaborating with your team to achieve success and maintain consistently high service standards.
Registering client details and forwarding them to relevant in-branch teams to arrange viewings.

Requirements

resilient

self‑motivated

customer service

uk work

keyboard skills

organisational

I am resilient and can work effectively under pressure and within deadlines.
I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
I have a proven track record of delivering outstanding customer service.
Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
I possess excellent telephone etiquette.
We’ll need evidence of your right to work in the UK, in the form of:
I have exceptional organisational and time management skills.
Passport/Birth Certificate
Proof of Address
I am proficient in computer usage, with excellent keyboard skills.

Benefits

Competitive basic salary ranging from £24,000 to £25,500 per year, depending on sales experience.
Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.
You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week.
Uncapped commission scheme in addition to the basic salary.
Participation in the company Elevate scheme.
National Insurance

Training + Development

Information not given or found

Interview process

selection process conducted via video software.

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

With offices across the country, offers expert services in both residential and commercial property sectors.
Provides tailored property solutions for buying, selling, renting, or managing properties.
Long-standing history includes expanding its reach and creating a strong presence in key regions across the UK.
Known for in-depth local knowledge and commitment to personalized, customer-focused services.
Leverages latest technology and market insights to help clients make informed decisions.
Supports a wide range of customers from first-time buyers to seasoned investors with expert guidance and innovative solutions.

Culture + Values

Family – We work together as a family for the benefit of the whole. We communicate freely, are open, honest and passionate about what we do.
Customer Obsession – We are obsessed with delivering an industry leading service both internally and externally.
Independence Through Profitability – We value our independence which is maintained by generating profits sufficient to invest in our business, and reward our stakeholders.
High Performance Culture – Together we aspire to the highest professional standards in our industry. We develop our people to fulfill their potential, have a winning mindset and achieve our standards of behaviour and performance.
Reputation – Our reputation is built on our high standards of honesty, integrity and professionalism, which we seek to apply in everything we do.
Continuous Improvement – We continuously strive to improve and have a thirst for enterprise and innovation.
Respect – We treat everyone as an individual; we care about each other, our partners and our communities.

Environment + Sustainability

By 2026

Carbon Positive Goal

The company aims to exceed its carbon production through its 'Carbon Positive Promise', making it a leader in sustainable climate action.

Launched sustainability journey by committing to measure, report and reduce carbon footprint via Tree‑Nation
Operates a 'Carbon Positive Promise' to not only offset, but exceed carbon produced
Part of broader Spicerhaart Corporate Social Responsibility efforts including commitments to build a sustainable society

Inclusion & Diversity

Equal opportunity workplace policy covering race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Encourages variety as part of company DNA, supporting individuals to be their best.
No publicly stated quantitative gender ratios or gender-specific targets available.

Articles

Careers at haart

About Us

Role

Description

data entry

valuation booking

contact handling

team collaboration

client registration

Completing various administrative tasks for our network of branches including data input.
Booking property valuations.
Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
Collaborating with your team to achieve success and maintain consistently high service standards.
Registering client details and forwarding them to relevant in-branch teams to arrange viewings.

Requirements

resilient

self‑motivated

customer service

uk work

keyboard skills

organisational

I am resilient and can work effectively under pressure and within deadlines.
I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
I have a proven track record of delivering outstanding customer service.
Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
I possess excellent telephone etiquette.
We’ll need evidence of your right to work in the UK, in the form of:
I have exceptional organisational and time management skills.
Passport/Birth Certificate
Proof of Address
I am proficient in computer usage, with excellent keyboard skills.

Benefits

Competitive basic salary ranging from £24,000 to £25,500 per year, depending on sales experience.
Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.
You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week.
Uncapped commission scheme in addition to the basic salary.
Participation in the company Elevate scheme.
National Insurance

Training + Development

Information not given or found

Interview process

selection process conducted via video software.

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

With offices across the country, offers expert services in both residential and commercial property sectors.
Provides tailored property solutions for buying, selling, renting, or managing properties.
Long-standing history includes expanding its reach and creating a strong presence in key regions across the UK.
Known for in-depth local knowledge and commitment to personalized, customer-focused services.
Leverages latest technology and market insights to help clients make informed decisions.
Supports a wide range of customers from first-time buyers to seasoned investors with expert guidance and innovative solutions.

Culture + Values

Family – We work together as a family for the benefit of the whole. We communicate freely, are open, honest and passionate about what we do.
Customer Obsession – We are obsessed with delivering an industry leading service both internally and externally.
Independence Through Profitability – We value our independence which is maintained by generating profits sufficient to invest in our business, and reward our stakeholders.
High Performance Culture – Together we aspire to the highest professional standards in our industry. We develop our people to fulfill their potential, have a winning mindset and achieve our standards of behaviour and performance.
Reputation – Our reputation is built on our high standards of honesty, integrity and professionalism, which we seek to apply in everything we do.
Continuous Improvement – We continuously strive to improve and have a thirst for enterprise and innovation.
Respect – We treat everyone as an individual; we care about each other, our partners and our communities.

Environment + Sustainability

By 2026

Carbon Positive Goal

The company aims to exceed its carbon production through its 'Carbon Positive Promise', making it a leader in sustainable climate action.

Launched sustainability journey by committing to measure, report and reduce carbon footprint via Tree‑Nation
Operates a 'Carbon Positive Promise' to not only offset, but exceed carbon produced
Part of broader Spicerhaart Corporate Social Responsibility efforts including commitments to build a sustainable society

Inclusion & Diversity

Equal opportunity workplace policy covering race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Encourages variety as part of company DNA, supporting individuals to be their best.
No publicly stated quantitative gender ratios or gender-specific targets available.

Articles

Careers at haart

About Us