Concierge Call Handler - Colchester

Overview

Handle high‑volume inbound/outbound calls, webchat, email and admin tasks for property viewings.

Key Responsibilities

• data entry
• valuation booking
• contact handling
• team collaboration
• client registration

Tasks

-Completing various administrative tasks for our network of branches including data input. -Booking property valuations. -Handling a high volume of inbound and outbound contacts via calls, webchat, and email. -Collaborating with your team to achieve success and maintain consistently high service standards. -Registering client details and forwarding them to relevant in-branch teams to arrange viewings.

Requirements

• resilient
• self‑motivated
• customer service
• uk work
• keyboard skills
• organisational

What You Bring

-I am resilient and can work effectively under pressure and within deadlines. -I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations. -I have a proven track record of delivering outstanding customer service. -Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) -I possess excellent telephone etiquette. -We’ll need evidence of your right to work in the UK, in the form of: -I have exceptional organisational and time management skills. -Passport/Birth Certificate -Proof of Address -I am proficient in computer usage, with excellent keyboard skills.

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Benefits

-Competitive basic salary ranging from £24,000 to £25,500 per year, depending on sales experience. -Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart. -You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week. -Uncapped commission scheme in addition to the basic salary. -Participation in the company Elevate scheme. -National Insurance

About Haart Estate Agents

-With offices across the country, offers expert services in both residential and commercial property sectors. -Provides tailored property solutions for buying, selling, renting, or managing properties. -Long-standing history includes expanding its reach and creating a strong presence in key regions across the UK. -Known for in-depth local knowledge and commitment to personalized, customer-focused services. -Leverages latest technology and market insights to help clients make informed decisions. -Supports a wide range of customers from first-time buyers to seasoned investors with expert guidance and innovative solutions.

Sector Specialisms

Interview Process

-selection process conducted via video software.