Pro Product Specialist, Telecom

Description

• Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.
• Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.
• Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.
• Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.
• Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
• Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.
• Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.

Requirements

• Intermediate level understanding of value drivers in recurring revenue business models.
• 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.
• Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
• Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
• Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.
• BA/BS degree preferred.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Training + Development

Interview process

Visa Sponsorship

Security clearance