Head of Quality & Continuous Improvement

• Apply a systems approach to identify and close gaps across processes, technology and people
• Oversee customer-reported incidents and embed structured root cause analysis and lessons learned
• Support compliance initiatives (e.g. ISO 9001, IEC) ensuring improvements dovetail with certification requirements
• Explore and introduce AI and data-driven approaches to enhance quality and efficiency
• Prioritise improvement activity starting with highest-risk areas, then broaden across the organisation
• Implement early warning systems to identify and prevent potential failures or defects
• Partner with product managers and engineering leads to manage technical debt and product lifecycle risks
• Lead the development and rollout of a continuous improvement framework across all EA Technology business lines
• Track and report key quality and improvement metrics to the CTO and executive team

Due to continued growth and expansion, we’re recruiting for a Head of Quality & Continuous Improvement to join our amazing CTO Team so, if you’re from a strong engineering background with a proven track record in leading quality and improvement programmes across the hardware/software arenas, we’d love to hear from you!

***this role requires you to be on-site in Capenhurst near Chester (CH1 6ES) 2-3 days per week flexing as projects require. Please apply only if you are within a reasonable commuting distance***

• Strong engineering background (degree preferred but not essential)
• Formal CL training (Lean, Six Sigma, Kaizen, etc.) would be desirable
• Ability to design and deliver early warning and monitoring systems
• Working knowledge of ISO frameworks (ISO 9001, IEC)
• Proven track record in leading quality and improvement programmes across hardware/software contexts
• Strong engineering skills across hardware and software environments (Hardware preferred)
• Proven ability to lead continuous improvement, risk management and process development
• Strong facilitation and collaboration skills, fostering influence through cooperation rather than empire-building
• Understanding of regulated environments and compliance practices
• Knowledge of best practice in safety-critical industries (utilities, aerospace, energy, medical)
• Competence in root cause analysis, risk management and technical debt oversight
• Demonstrate systems thinking by holistically understanding people, processes and technology and integrating them seamlessly
• Awareness of AI and data-led QA tools and their application in process improvement

Holidays: 25 days of annual leave, plus bank holidays, with an extra day for every three years completed (up to a maximum of 30 days). Ability to buy an additional 5 days

Career development opportunities: We offer genuine pathways for growth within our company

Comprehensive benefits including Group Life Insurance, Income Protection and Critical Illness cover (or cash equivalents)

Private Medical Insurance: single cover (or cash equivalent)

Up to £80,000 (some flexibility on this DOE) + company performance bonus scheme

Work-life balance: With flexible working options, we support our employees in balancing their professional and personal lives

Pension contributions of 8% from the employer (or cash equivalent)

A truly collaborative and supportive work environment where amazing colleagues inspire each other every day!