Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Service Desk Analyst
Stantec
Provide prompt and courteous customer support by responding to requests for IT technical assistance via various channels.
23d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Edmonton, Alberta, Canada
Office Full-Time
Company Size
32,000 Employees
Service Specialisms
Planning
Engineering
Architecture
Interior Design
Landscape Architecture
Surveying
Environmental Sciences
Project Management
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
service desk
incident management
it analysis
customer service
problem resolution
service requests
- Work in a dynamic and challenging service desk environment to provide quality support to our internal clients.
- Primarily responsible for logging, triaging and resolving incidents and service requests via phone, chat and self-service portal.
- Working in a team environment, you will analyze, resolve and document problems related to Stantec’s IT infrastructure and core applications.
- Provide strong customer service when responding to requests.
What you bring
active directory
itil
hardware
customer service
oracle ebs
it experience
- Working knowledge of active directory and ITIL processes will also be key to your success.
- A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same.
- Strong customer service focus.
- Minimum of one to two years of IT experience or equivalent along with a strong customer service focus.
- Post-secondary education in Information Technology
- Preference will be given to candidates that have related experience with Oracle EBS.
- Exceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.
- The successful candidate should possess the ability to work in a fast paced, multitasking environment.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background checks might be required
People also searched
Company
Overview
Founded in 1954
Year Established
The company was established as a one-person environmental engineering practice in 1954.
MWH Global in 2016
Acquisition Year
Completed the acquisition of MWH Global to enhance expertise in water and natural resources.
450+ Offices
Global Presence
Operates across more than 450 offices on six continents, showcasing extensive global reach.
6 Continents
Geographic Reach
Maintains a strong presence on six continents through strategic expansion.
- Began as a one-person environmental engineering practice and has grown through strategic geographic and service expansion.
- Publicly listed on the NYSE and TSX, Stantec has completed major acquisitions to bolster expertise and strengthen global infrastructure portfolio.
- Headquartered in the iconic Stantec Tower in Edmonton, the company has delivered landmark projects like the Panama Canal Expansion and high-profile community developments.
- Leverages interdisciplinary teams of designers, engineers, scientists, and project managers.
- Typical projects span urban planning, civil infrastructure, water management, environmental assessment, energy delivery, and architectural design, serving public and private sectors.
- Blends technical prowess with visionary design in bold ventures such as designing its own mixed-use tower and leading multi-nation infrastructure projects.
- We Put People First
- We Do What is Right
- We Are Better Together
- We Are Driven to Achieve
2025
Carbon Neutrality Target
The company plans to achieve carbon neutrality in its operations by the end of the fiscal year 2025.
32,000
Employees in Sustainable Projects
Over 32,000 employees are working on climate-resilient infrastructure and future-proofing cities.
- Commitment to environmental, social and governance excellence across operations and client projects
- Issued Sustainability‑Linked Loan, tying financing to ESG metrics including Bloomberg GEI and environmental targets
- Publicly reported environmental performance in annual Sustainability Report (e.g., GRI‑aligned metrics)
43% women
Female Representation in Leadership
43% of board and C‑Suite positions are held by women in 2023.
18% pay gap
Global Gender Pay Gap
The global mean unadjusted gender pay gap is 18%.
3% compa-ratio
Gender Pay Gap Improvement
North America base pay compa-ratio gender pay gap improved by 3% in 2023 compared to the prior year.
7% score improvement
Gender-Equality Index
Score improved by 7% in 2023 in the Bloomberg Gender-Equality Index, which has been achieved for the fourth consecutive year.
- Named to Bloomberg Gender-Equality Index fourth consecutive year
- Female representation: more than 50% of entry-level staff are women
- 36 Women@Stantec regional employee resource groups active globally
- First globally to link senior credit facility pricing to Bloomberg Gender-Equality Index score
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio