Customer Solutions Sales Representative, Earth Moving Technology

Description

• Act as liaison between the customer and the Service, Parts, Warranty, Technical and other departments so the company can respond to all customer queries; collaborate with the Team to optimize customer satisfaction before and after repair work done on machines in the shop or on site.
• Assist customers in configuring and using all Liebherr spare parts such as those by LiDAT, MyLiebherr, Sculli, etc.
• Identify customer needs, creating business relationships that foster growth in Parts & Service sales volumes while canvassing new customers; implement development strategies jointly with your supervisor in accordance with the company’s strategic sales orientations.
• Identify and closely follow up internally and externally on Parts & Service sales opportunities to maintain your growth within the territory.
• Achieve company objectives and targets and offer customers advice to ensure their satisfaction and thereby build a lasting relationship based on trust.
• Understand, use and explain the results of oil sample testing to offer customers good planning and machine repair options that maximize customer productivity.
• Work jointly with the Parts department to ensure that reliable inventory levels and stocks of equipment parts are maintained and that technicians are available to maintain and repair customer equipment.
• Attend trade fairs, expos and product demonstrations; monitor the competition, market trends, new products and business opportunities.
• Make on-site visits and prepare inspection reports on the status of machines; give customers choices to help them make the best decisions.
• Ensure that visit reports and quotes are up to date in the CRM software to maximize performance of the system’s management tools.

Requirements

• Technical knowledge and specific equipment skills based on the field of activity (cranes, earthwork, construction work, mining trucks, etc.).
• Flexibility to travel often locally and throughout the maritimes up to 50% of the time.
• Experience and skill in preparing documentation and reports.
• Organization, time management, and task planning.
• Good financial and business sense with experience in budgeting and market forecasting.
• A valid drivers license is required.
• Must have at least 5 years of experience in service or parts in the Heavy Equipment industry.
• Able to establish strong relationships with customers, internal and external stakeholders, and suppliers.

Benefits

• Hybrid or remote work opportunities for select roles*
• International training & development work opportunities for select roles*
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• Extensive benefits with employer paid premiums starting day 1
• Competitive wages
• $3000 annual allowance for continuing education

Training + Development

Interview process

Visa Sponsorship

Security clearance