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Associate Account Manager
Republic Services
Maintaining and retaining relationships with existing commercial and industrial waste services customers in an assigned territory, increasing customer penetration by selling full suite of Republic Services products, and managing customer accounts using Salesforce.
14d ago
Junior (1-3 years)
Full Time
Livonia, MI
Onsite
Company Size
42,000 Employees
Service Specialisms
Non‑hazardous solid waste collection
Waste transfer
Waste disposal
Recycling services
Energy services
Sector Specialisms
Residential
Commercial
Industrial
Manufacturing
Retail
Special Waste
Hazardous Waste
Recycling
Role
What you would be doing
customer retention
cancellation handling
salesforce utilization
customer penetration
customer communication
sales review
- Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
- Responds to all cancellation requests in alignment with the established escalation policy.
- Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
- Increases customer penetration by selling full suite of Republic Services products.
- Proactively communicates with or responds to customers in support of company pricing initiatives.
- Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
- Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
- Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
- Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
What you bring
customer service experience
high school diploma
waste experience
transportation experience
- Minimum of 1 year of customer service experience. (Required)
- High school diploma or G.E.D. (Required)
- Waste or transportation industry experience.
- Short- and long-term disability.
- Health care and dependent care spending accounts.
- Great Place to Work
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Life insurance and accidental death & dismemberment insurance.
- Retirement plan with a generous company match.
- Employee discount programs.
- Employee and Family Assistance Program (EAP).
- Employee Stock Purchase Plan (ESPP).
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be required as part of the hiring process.
Company
Overview
1981
Year Founded
Established as a regional waste hauler.
$16 Billion
2024 Revenue
Annual revenue achieved in 2024.
$2+ Billion
2024 Net Income
Net income for the year 2024.
- It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S.
- Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants.
- Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.
- Safe – We protect the livelihoods of our colleagues and communities.
- Committed to Serve – We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible – We take action to improve our environment.
- Driven – We deliver results in the right way.
- Human-centered – We respect the dignity and unique potential of every person.
35% emissions reduction
Net-zero greenhouse gas target
Aims to reduce absolute Scope 1 and 2 emissions by 35% by 2030, aligned with the Science Based Targets initiative (SBTi).
15% emissions reduction
Early achievement of interim target
Reduced operational greenhouse gas emissions by 15% as of 2023, meeting the 2025 interim target two years early.
40% material recovery increase
Resource recovery goal
Aims to increase the recovery of key materials by 40% by 2030, supporting circularity and resource efficiency.
50% biogas reuse increase
Biogas beneficial reuse target
Committed to increasing biogas sent to beneficial reuse by 50% by 2030, enhancing renewable energy generation.
- Open five new renewable natural gas plants; renewable-energy portfolio includes 86 projects
- Deploy collision-avoidance cameras on collection trucks (2,200+ units)
- Pace electrification: goal for 50% of new refuse vehicle purchases to be EVs by 2028
- Initiatives include landfill-gas-to-energy, polymer center for plastics circularity, recycling and organics programs
- Employee engagement goal: maintain ≥ 88% by 2030 (supports sustainability culture)
50% Ethnically Diverse Workforce
Diverse Workforce Representation
Half of the company's workforce is composed of ethnically diverse individuals, reflecting a commitment to inclusivity.
38% Leadership Roles by Women
Women in Top Leadership
38% of top leadership positions within the company are held by women, showcasing progress toward gender equality.
$75.8M with Diverse Suppliers
Diverse Supplier Spending
The company spent $75.8 million with certified diverse suppliers in 2022, aiming for $150 million by 2025.
82% Employee Satisfaction
Employee Satisfaction Rating
82% of employees rated the company as a great place to work in a 2024 survey, reflecting a supportive workplace culture.
- Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
- Removed college-degree requirements for many roles to broaden access and inclusivity.
- Aims to achieve 50% diversity in leadership roles by 2030.
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