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CUSTOMER SERVICE REP II - SSC
Dal-Tile Llc
Provide customer account management, including order entry, inquiry response, and product information in the textile industry.
21d ago
$20,670 - $28,840
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Honolulu, HI
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Manufacturing
Distribution
Research & Development
Engineering
Sales
Marketing
Supply Chain
Sector Specialisms
Residential
Commercial
Role
What you would be doing
customer management
order processing
client interaction
transport management
report prep
product info
- Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
- Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
- Responsible for keying in orders, processing faxes and preparation of reports.
What you bring
ged/hsd
customer service
account management
textile industry
- High School Diploma or GED equivalency required.
- 3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- company may perform background checks as part of the hiring process.
Company
Overview
70 Years
Years of Tile Production
The company has been a leader in producing high-quality tiles for several decades.
- Produces stylish and durable tile options for residential and commercial markets.
- Showcases the latest trends in design, texture, and color through award-winning collections.
- Operates multiple manufacturing plants and distribution centers across the United States.
- Known for innovative and sustainable tile solutions that enhance spaces and last over time.
- Caters to a wide range of project sizes, from home renovations to large-scale commercial builds.
- Continuously pushes boundaries in design and technology with eco-friendly production methods.
- We are committed to excellence, offering innovative and quality products and services.
- We embrace continuous improvement, always looking for ways to innovate and deliver the best for our customers.
- We value teamwork and respect for each other, working together to achieve common goals.
- We demonstrate a passion for our work and for making a positive difference in the lives of our customers and employees.
- We act with integrity, being honest, transparent, and ethical in everything we do.
2050
Net-Zero Target
Committed to achieving net-zero carbon emissions by this year.
- Reducing environmental impact through sustainable practices in manufacturing, transportation, and products.
- Reducing energy use and water consumption in facilities.
- Utilizing recycled materials in products with a focus on minimizing waste.
- Prioritizing energy-efficient technologies in manufacturing processes.
- The company's inclusion and diversity strategy focuses on creating a diverse and inclusive workforce.
- Initiatives have been developed to ensure equal opportunities in hiring, promotion, and development.
- There is a gender diversity focus, working towards increasing the number of women in leadership roles and overall workforce participation.
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