Schneider Electric
Global leader in electrification, automation and digitization for industries, infrastructure and buildings.
21 hours ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Musaffah, Abu Dhabi Emirate, United Arab Emirates
Onsite
Company Size
159,002 Employees
Service Specialisms
Sector Specialisms
Description
team leadership
service delivery
customer resolution
site visits
performance monitoring
continuous improvement
Join Schneider Electric’s Field Service Engineering team as a Team Lead and help drive excellence in customer service delivery. This role is aimed at a passionate technical leader who will supervise and empower field service professionals while ensuring outstanding customer satisfaction.
In this position you will oversee a team of Services Representatives, guide them to meet performance targets, and ensure prompt resolution of customer inquiries. You will also develop strategies to enhance service delivery, monitor compliance through site visits, and foster continuous improvement across the service function.
- Lead, coach, and manage the Services Representatives team to meet performance targets and KPIs.
- Ensure timely and effective resolution of customer inquiries and service requests.
- Develop and implement strategies to improve service delivery and customer satisfaction.
- Set clear objectives, monitor performance, and conduct regular site visits for compliance.
- Encourage identification of new business opportunities (“Lead Generations”) to grow services.
- Provide ongoing coaching, performance monitoring, and regular evaluations.
- Collaborate with cross‑functional teams to support service operations and business goals.
- Ensure adherence to Schneider Electric quality and HSE standards.
- Maintain high‑quality reports, test sheets, checklists and proper archiving.
- Drive continuous improvement initiatives within the service team.
- Strengthen customer relationships to ensure long‑term partnerships.
- Proactively engage customers to achieve satisfaction.
Requirements
electrical eng
8-12 yrs
team lead
communication
schneider
energy mgmt
The ideal candidate holds a bachelor’s degree in electrical engineering or a related discipline, brings 8‑12 years of services operation experience, and has at least three years of leadership in the electrical or energy sector. Strong leadership, communication, and interpersonal abilities are essential, along with knowledge of Schneider Electric products and a solid grasp of electrical systems and energy management.
- Bachelor’s degree in electrical engineering or a related field.
- 8–12 years of services operation experience, including at least 3 years in a team‑lead role within the electrical or energy sector.
- Proven leadership and team‑management abilities.
- Excellent communication and interpersonal skills.
- Knowledge of Schneider Electric products and services (preferred).
- Strong understanding of electrical systems and energy management.
- Ability to work under pressure and manage multiple priorities.
Benefits
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
€38 billion
Annual Revenue
Generated through a blend of hardware, software, and services across electrification, automation, and IoT.
- Evolved from a steel and armaments business into a leading digital energy solutions provider.
- Pioneered programmable logic controllers and circuit breakers, growing through iconic acquisitions like Square D and APC.
- Typical projects include intelligent buildings, smart factories, resilient infrastructure, and future-proof data centres without specific numerical data.
- Its EcoStruxure platform delivers AI-enabled digital twins and lifecycle management.
- Expertise spans electrification, automation, digitization, smart industries, buildings, and data centre cooling.
- Unusual ventures include offshore cruise-ship charging systems and innovative tax-credit swaps to fund solar projects.
Culture + Values
- “Strong values, team spirit, and local autonomy within a global framework.”
- Emphasis on management based on strong values, team spirit, and local autonomy.
- Encouragement to go “beyond comfort zones” and understand on-the-ground realities.
Environment + Sustainability
71% Reduction
Emissions Cut
Achieved a 71% reduction in Scopes 1 & 2 emissions between 2017 and 2023, from 699,079 tCO₂e to 202,232 tCO₂e.
800Mt CO₂ Avoided
Customer Savings
Aims to help customers save or avoid 800 million metric tons of CO₂ by 2025 through EcoStruxure solutions.
50% Supplier Reduction
Operational Carbon
Seeks to reduce operational carbon emissions by 50% in top 1,000 suppliers by 2025, with 27% achieved by end-2023.
90% Renewables Target
Electricity by 2025
Committed to 90% renewable electricity by 2025, aiming for 100% by 2030; reported approximately 85% self-reported renewables in 2022.
- Joined RE100: aiming for 90% renewable electricity by 2025, 100% by 2030; reported ~85% self-reported renewables in 2022.
- Committed to a 25% absolute reduction in value-chain emissions by 2030 (from 2021 baseline), alongside a 90% reduction in operations by 2030.
Inclusion & Diversity
50% Women
Leadership Parity
Target to achieve gender parity with 50% women in top leadership roles by a specified year.
X% Exec
Women in Leadership
Percentage of women occupying executive positions in the latest reporting year.
Y% STEM
STEM Representation Target
Target to increase women's representation in STEM roles to Y% by year Z.
- Launched programs to ensure equitable recruitment, career progression, and pay across genders.
- Implemented gender pay equity audits with measurable adjustments made to close identified gaps.