Description

• Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
• Responding in a timely manner to incoming tasks (responding to requests for quotes, order , technical question assistance, product selection, resolving customer issues).
• Develop accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
• Providing support to Outside Regional Sales Managers, Manufacturer’s Reps and Distributors and being responsible for promoting all aspect of exceptional customer service.
• Assist Regional Sales Managers with sales duties (answers customer questions by phone & e-mail, prospecting and entering information into CRM system, and preparing quotations)
• Outbound activities would include following up on quotes, opportunities and leads and maintaining account relations.
• Assist customers with troubleshooting, reporting and tracking complaints.
• Assess competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
• Update job knowledge by studying new product descriptions; participating in training and educational opportunities.
• Gathering information to fulfill orders and transfer order information to customer service to be entered; communicating with customers on stock status, lead times and expected delivery dates of orders.
• Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

• Travel will be required with this role
• Previous sales or customer service experience a plus
• Data entry skills and experience in using CRM (Customer Relationship Management) software, Microsoft office applications, and ERP systems.
• Degree preferred by not required if adequate previous sales or customer service experience
• Strong interpersonal and customer service skills.
• A positive attitude with the ability to build strong relationships with coworkers, customers and partners.
• Strong organizational skills and ability to set priorities and meet deadlines.
• Must be persistent, action-oriented and results-driven.
• Excellent written and verbal communication skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance