Credit Controller

• Track repayments against agreed payment plans and notify surveyors and client accountants of any default
• Provide tenants with copies of any missing documentation
• Analysing aged debtors and advising surveyors and clients regarding recovery of arrears.
• Instruct solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible
• Participate in the company’s performance management programme, adhering to and promoting internal performance standards.
• Record details of conversations and actions agreed with tenants to clear outstanding arrears
• Provide information to support preparation of monthly credit control reports and aged debtor analyses
• Keep surveyors responsible for clients and tenants informed of progress in collecting arrears
• Reconcile tenant statements / aged debtor reports
• Run aged debt and arrears reports for internal meetings
• Ensure that all tenant queries are actioned promptly, liaising with surveyors and client accountants as required
• Assist in the allocation of cash receipts at peak periods
• Liaising with surveyors and client accountants to resolve tenant queries about charges and payments
• Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate
• Adhere to all agreed procedures and controls
• Report any tenant disputes and/or complaints to the surveyor and client accountant responsible
• Chasing arrears on behalf of clients in accordance with clients’ debt recovery policies
• Maintaining records of tenant actions to settle arrears, including monitoring performance against agreed payment plans
• Contribute to the identification of unallocated cash
• Maintain records of debtor payment performance and issue payment reminders to poor payers
• Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action

• Experience in a credit control / rent collection role within a busy office environment. Qualification or part qualification in credit control and debt management or a related accounting discipline a distinct advantage
• Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage.
• Able to work to tight deadlines and manage time effectively
• Conscientious and highly focussed, with a sound understanding of credit control procedures and an appreciation of data protection issues
• Effective communication with the Accounts Payable function on accounts funding.
• Excellent verbal and written communication skills with professional telephone manner
• Must be highly numerate and accurate with strong attention to detail
• Experience of using computer based accounting systems, ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon, etc.
• Good skills in Microsoft Office products (Excel, Word, and Outlook)
• Tenacious, presentable, assertive and self-motivated

You will be joining a friendly, entrepreneurial and inclusive culture. We are driven by our core values and aim to embody them in all we do. We aspire to be refreshingly different and achieve this through using our unique perspectives, capabilities and expertise. We are bravely ambitious by going beyond what is required of us, and we are successful together; trusting one another and working collaboratively to achieve great results.

We recognise our employees are our most valuable asset, and our benefits scheme, employee engagement opportunities and Learning & Development offerings are our commitment to you and your career with us. We offer personal support, a competitive salary and a fantastic benefits package. If you chose to join BNP Paribas or one of our subsidiaries, we will develop your strengths and fulfil your career ambitions.

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status.