Service Coordinator

Description

• Provide exceptional customer service
• Adopt one call does it all i.e.; set up new customer, take payment etc.
• Invoice all service work
• Represent the service department by assisting with AR, AP, payroll questions and all other departments as needed
• Answer heavy volume of incoming calls for the Service and Renovation Departments
• Approve all Vendor Invoices
• Set up service calls
• Assist with AR collections
• Ensure work for current month is billed accordingly
• Resolve customer conflicts with invoicing
• Assist Service Manager with technicians & service reports
• Anticipate customer needs, be able to redirect angry customers through listening and providing solutions
• Think outside the box to streamline processes
• Oversee warehouse processing & ordering
• Meet accounting deadlines for month-end

Requirements

• Good attention to detail
• Excellent problem solving skills
• Aquatics Industry knowledge
• Proficient use in Microsoft Office applications and ability to learn new systems as they evolve
• Ability to work in a high stress environment during busy season
• Ability to build and maintain customer relationships
• Communicate effectively within various internal departments (Accounts payable and accounts receivable)
• Comfortable with Mail Merge, label making and bulk postage meter
• Must be able to multi-task; ability to work in a dynamic environment

Benefits

• Seasonal overtime required
• On-boarding for new employees

Training + Development

Interview process

Visa Sponsorship

Security clearance