Leading company in sustainable technology solutions.
Handle escalations, complaints, and high-priority cases with empathy and efficiency.
In this role, you will lead our customer delight function, strengthen customer relationships, resolve escalations, and design processes that consistently exceed expectations.
Ensure a seamless and positive experience throughout the customer lifecycle.
Manage CRM and service workflows to ensure accurate tracking and timely resolutions.
Lead, train, and motivate the customer support team to achieve excellence.
Set team goals, monitor performance, and drive productivity.
Implement customer delight initiatives, feedback mechanisms, and process improvements.
Build strong relationships with customers to drive trust and long-term engagement.
Collaborate cross-functionally with sales, operations, and technical teams to resolve customer issues.
Analyze service metrics and provide insights for continuous improvement.
Experience: 2–5 Years
The ideal candidate brings strong leadership abilities, a customer-first mindset, and a proven track record of enhancing customer journeys and building high-performing service teams.
We are looking for a proactive and customer-obsessed Customer Delight Manager to elevate our customer experience and ensure exceptional satisfaction across every interaction.
Adapt quickly to operational challenges and ensure smooth coordination across departments.
2-5 years of proven experience in customer support, customer success, or service leadership roles.
Ability to lead teams, manage escalations, and deliver customer-centric solutions.
Strong understanding of CRM systems and customer engagement tools.
Excellent communication, problem-solving, and interpersonal skills.
Industry: Solar / Renewable / Customer Experience (Preferred)
Opportunity to shape the customer experience strategy for a fast-growing solar company.
Work with a passionate leadership team focused on quality, innovation, and customer trust.
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