Leasing Manager

Description

• Conduct regular audits of team member’s prospecting messages, tours, lease administration. Move-in files and renewal administration to ensure adherence to company standards. Work with your property leader to provide feedback on observed trends or issues.
• As the leader of the department, own performance management processes and hiring decisions for your Leasing team, with support from your property leader.
• Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
• Create and execute leasing competitions, training and coaching for leasing team members to ensure high levels of motivation, improvement and results.
• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
• Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, resident renewals, brand standards and consistently positive resident reviews.
• Foster a "one team" mentality by collaborating effectively with all property team members contributing to a cohesive and supportive work environment.
• Review and approve lease applications, negotiate and execute leases and lease renewals and own ongoing weekly, monthly and quarterly reports as required. Collaborate effectively with and receive approval from property, Area and Asset Management leadership for all negotiations and renewals.
• Own scheduling creation and communication for your team, utilizing market trends and following all Placemakr scheduling policies and procedures.
• Consistently train new hires on resident satisfaction and leasing operational standards and share best practices with new and tenured colleagues to foster a culture of continuous improvement.
• Own the day-to-day management of your team of Leasing Agent(s), by leading daily stand-ups and chat-ins, providing in-the-moment feedback, consistently coaching, counseling and developing all team members, tracking and documentation of time and attendance infractions and ensuring coverage for any call-offs.
• Spend 75% of your time playing an active role in managing day-to-day execution, including providing support to your leasing team and our residents with any tasks necessary to maintain operational excellence (including marketing, prospecting, touring, completing administrative duties related to lease execution and renewals, and answering resident questions), delegating tasks, resolving delinquent accounts and effectively communicating across departments.
• Process rental payments, oversee in-house/external rent collection efforts and own delinquency processes as needed. Review, process and execute all evictions with support and approval from your direct leader, as necessary.
• Effectively resolve all escalated resident issues with autonomy and in a timely manner, exercising exceptional judgement and decision-making skills.

Requirements

• Demonstrated experience effectively resolving escalated resident issues with a high-level of autonomy, including payment and/or delinquent account issues and reconciliations.
• 2+ years of experience as a team lead, supervisor or mentor, which allows you to excel at supervising all resident-facing team members
• Previous experience with creating schedules, supporting performance management and assisting in interviewing in alignment with Placemakr standards.
• Leasing Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Leasing Managers and an exceptional guest experience.
• Previous experience with property management system(s) and/or lease administration systems (Yardi strongly preferred)
• Previous experience communicating effectively (including utilizing proper grammar, spelling and punctuation as well as a personable yet professional tone) with internal and external customers, both verbally and in writing.
• Previous experience with weekly, monthly and quarterly leasing reports
• Demonstrated experience with effectively communicating in-the-moment feedback to team members in an appropriate way.
• CPR Certification (if you are not currently certified, this will be required to obtain within a week of start date, paid for by the company)
• Ideate, communicate and support your team with execution of ongoing resident events, increasing resident satisfaction and retention.
• 4+ years of experience in multi-family leasing (required) with experience in a Class-A or lease-up building (strongly preferred)
• You are knowledgeable about leasing rules and FFH regulations, and have strong skills in negotiating and closing deals
• You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support.

Benefits

• Paid Parental Leave
• PTO increases to 25 days per year after 2.5 years of employment
• Monthly cell phone reimbursement and health & wellness stipend
• ZayZoon as an option to access your paycheck before your payday
• Up to 8 floating holidays per year so you can celebrate what matters most to you!
• Flexible Spending Account & Health Savings Account options
• Generous monthly performance bonus program
• Company stock options
• Management Training Program
• Medical, Vision & Dental Insurance plan options
• 401k + 4% employer matching program
• Paid Life Insurance
• 20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
• Competitive salary
• Plus, discounts to stay at select Placemakr properties all over the US

Training + Development

Interview process

Visa Sponsorship

Security clearance