IT Technician

Description

• Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems.
• Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs.
• Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers.
• May be required to occasionally work after hours and weekends.

Requirements

• Must have experience with direct user support in a large, networked environment.
• Must have valid license and good driving record.
• Must have good written and oral communication skills.
• Previous technical training preferred.
• Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others.
• Vendor certifications (A+, MCSE, CCNA, etc.) preferred
• Type a minimum of 30 wpm.
• Must have experience installing and maintaining Windows 10 and Windows 11. Experience maintaining Windows Server 2016 and higher is a plus.
• Experience setting up, configuring and maintaining accounts in Microsoft 365.
• Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc).
• Associates degree in Computer Science or related work experience.
• Occasionally lift 50 lbs.
• Desktop and mobile phone system support, troubleshoot phone related problems and setup new users.
• Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
• Possess a basic understanding of how Teams phone systems work and how to troubleshoot.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance