Technical Specialist - Wire and Cable

Description

• In partnership with the SAM, Account Managers & Commercial Director, establishes and maintains account relationships to meet personal sales targets, emphasizing the expanded use of CSA Group services.
• Responds promptly to all technical sales inquiries and visits with clients as necessary. Prioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the commercial team.
• Evaluates industry reports, territory databases, external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager.
• Participates in associations and outside organizations deemed appropriate by the commercial business unit leader. Establishes and maintains a list of contacts to be shared with others on team.
• Mentors junior certifiers and lab staff as required.
• Prepares written pricing proposals for services for clients, working with the commercial team and as required with the technical operations staff.
• Maintains positive contacts within organization to exchange, explain and interpret information or ideas and follow up on client’s requests.
• Participates in CSA Group Technical Network, Technical Panel as required and may support international standards development. As a technical authority both inside CSA Group and across industry may participate in technical committees, authoring technical papers, etc.
• Becomes fully knowledgeable in all national / international standards through research of standards, documentation, bulletins and technical articles and participates in Standards development work.
• Performs certification projects and project reviews (Full category) as required to maintain technical qualifications.
• Explains the different product certifications programs available to clients and the requirements for control of production.
• Represents CSA Group at assigned trade shows, exhibits, conferences and client presentations. Identifies and communicates business opportunities and competitive trends. Executes defined market strategies and business initiatives, as assigned.
• Provides technical guidance and mentoring within assigned product group.
• Actively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA Group. In collaboration with the Account Managers, contacts inactive and former CSA Group customers to attempt to regain work. Communicates with appropriate Operations staff as required during the sales process.
• Provides periodic written reports on calls, customer contact, proposals, quotes, expenses, travel and tradeshow activities, as well as oral presentation as required.
• Works cooperatively with others, as the lead or the support person in calls, trade shows, and presentations.
• Manages the relationship with clients by determining client needs and expectations. Relates necessary information to operations to maintain customer satisfaction.

Requirements

• Problem resolution skills, to deliver high quality and timely services
• Independent sales generation and/or customer account management (telemarketing, marketing, sales)
• Is able to explain test rationale and outcomes to customers.
• Ability to prepare project quotations for cost and time. Classify product by use, environment and function. Determines applicable requirements / test / standards. Determine sample requirements and method / location for testing / evaluation best suited to customers’ needs.
• Strong organization, creativity and project management skills to plan for projects, events and conferences
• Shares knowledge with other staff and CSA Group as a whole through written or verbal communication and training events.
• Ability to work independently
• Bachelor's Degree in Engineering with Registration as a Professional Engineer, with six or more years of experience in specific commercial unit’s industry; or a three years College Diploma in a relevant technological discipline, with six or more years of work experience in similar industry
• Responsive and pleasant when dealing with external and internal customers, peers and co-workers
• Knowledge of CSA Group, UL and IEC standards; variety of test procedures, programs and services
• Strong problem-solving ability; detail oriented
• Sales or Marketing experience preferred
• Public speaking - oral and written proposal and presentations
• Ability to cope with unpredictable schedule, regular work interruptions, multiple deadlines and targeted goals
• Computer proficiency (word processing); keyboarding
• High level of initiative to meet or exceed targeted goals with minimal supervision
• High level of communication skills (verbal and written) Excellent listening and retention skills
• Initiate and ability to develop new customer contacts
• Fully qualified certifier for assigned product group
• Mentoring skills

Benefits

• Flexible in schedule and time management

Training + Development

Interview process

Visa Sponsorship

Security clearance