Property Delivery Lead

Description

• Proactively identify opportunities to enhance service delivery and add value for client and customers
• Implement sustainability initiatives across your portfolio
• Ensure appropriate fee recovery and profitability on client accounts
• Working alongside the Contract Director/Client Lead, conduct regular service review meetings with clients to ensure alignment and address feedback and opportunities to improve
• Ensure accurate data management and timely reporting across all service lines
• Execute the operational excellence framework established by senior management, ensuring consistent application of KPIs and service level agreements
• Actively contribute to the development of best practices and standard operating procedures
• Support clients in achieving their sustainability objectives
• Proactively identify and resolve operational issues before they impact client satisfaction
• Ensure ESG considerations are integrated into all operational decisions
• Provide feedback on technology capabilities and improvement opportunities
• Contribute to budgeting and forecasting processes
• Being a visible presence at managed assets, monitor service quality and compliance with established standards across the site teams and assigned portfolio of assets and clients.
• Leverage technology solutions to enhance operational efficiency and service delivery
• Lead the implementation of standardised workflows and processes within your area of responsibility and the adoption of continuous improvement across these
• Ensure appropriate skill deployment to match specific client and property requirements
• Foster a collaborative culture that promotes knowledge sharing between FM and Surveying specialists, and across the teams in the wider business
• Track and report on relevant sustainability metrics
• Identify opportunities for efficiency improvements and cost optimisation
• Development of talent and cross-functional capabilities within the team
• Monitor financial performance against targets for your area of responsibility
• Ensure high-quality data input and integrity across all systems
• Manage resource allocation within your team to ensure optimal coverage and service delivery
• Identify and implement cost-saving and revenue building initiatives where appropriate
• Implement team development initiatives that enhance cross-functional capabilities and service integration
• Ensure compliance with established process maps and data protocols
• Champion the adoption of JLL's global technology platforms within your team
• As a key member of a cross-business Property Delivery leadership group, directly manage a client centric team of both Facilities Management and Surveying professionals within a single Property Delivery function
• Lead cross-functional projects that enhance integration between operational teams and service lines
• Work with Client Leads to understand specific client requirements and adapt service delivery accordingly
• Improve and ensure adoption of defined handover protocols between Surveying and FM teams
• Serve as a key point of contact for designated clients, building strong relationships and trust
• Balance resource demands across multiple clients and projects
• Conduct regular performance reviews and provide coaching to team members

Requirements

• Excellent people management and leadership skills
• Successful implementation of technology solutions
• Experience in managing large, complex client portfolios
• Strong commercial acumen and financial literacy
• Experience with property management technology platforms
• Multi-disciplinary background spanning experience of both FM and surveying/property management skillsets
• Professional qualification in relevant field (RICS, IWFM, or equivalent)
• Minimum 7-10 years of experience in property management, facilities management, or surveying within the commercial real estate sector
• Proven track record in client relationship management
• Experience in implementing or managing technology-enabled service solutions
• Demonstrated experience managing integrated service teams and consistently delivering high standards of operational performance
• High team engagement scores and low turnover
• Demonstrated ability to manage change and drive continuous improvement
• Exceptional communication and stakeholder management abilities
• Consistent achievement of client service KPIs within area of responsibility
• Strong understanding of both technical property management and facilities management principles
• Successful integration of FM and Surveying services within assigned portfolio
• Background in process and continuous improvement practice, and change management experience
• Knowledge of sustainability best practices in real estate operations
• Understanding of ESG reporting and compliance requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance