Senior Account Executive, Virtual Agent

Description

You will work with assigned accounts to uncover, negotiate, and close upsell opportunities, demonstrate the value of the AI features, and provide expert guidance that encourages deeper usage. Acting as the voice of the customer, you will partner with Product to prioritize feature development and ensure the solution meets client needs.

Key activities include outreach and education on Virtual Agents, leading discovery calls, gathering requirements, conducting product demos, negotiating contracts, onboarding new users, and continuously driving high adoption and additional utilization.

Collaboration is essential: you’ll coordinate with Product Marketing and Customer Success to design adoption campaigns, support webinars and events, and measure business impact for cross‑functional stakeholders.

• Identify, negotiate, and close upsell opportunities for Virtual Agent AI products.
• Demonstrate product value through tailored demos and ROI analyses.
• Serve as the single point of contact for customer adoption, usage, and success.
• Collect customer feedback and work with Product Management to prioritize feature road‑maps.
• Educate Enterprise and Strategic customers on Virtual Agents via outreach, discovery calls, and webinars.
• Lead onboarding, training, and ongoing adoption initiatives to drive higher utilization.
• Partner with Product Marketing and Customer Success to create and measure adoption campaigns.
• Track business impact metrics and report results to cross‑functional stakeholders.

Requirements

ServiceTitan is seeking a Senior Account Executive, Virtual Agent to drive adoption of its new AI‑powered Virtual Agent for Enterprise and Strategic customers. In this individual‑contributor role you will blend product knowledge, business consultation, sales, and technical expertise to build and maintain strong customer relationships.

The ideal candidate brings 5–6 years of experience in sales, account management, or solution engineering, with a proven track record of managing enterprise and franchise accounts, qualifying and closing deals, and delivering ROI‑focused demos. Experience with SaaS subscription models, quota‑driven environments, and technical troubleshooting is preferred.

• 5–6 years of experience in sales, account management, or solution engineering.
• Proven ability to manage enterprise‑level and franchise accounts, including executive communication and ROI delivery.
• Familiarity with SaaS subscription models and home‑services industry (preferred).
• Strong skills in qualifying, sourcing, upselling, demoing, negotiating, closing, onboarding, and gathering requirements.
• Technical expertise in product demonstrations, post‑sale troubleshooting, and ROI explanation.
• Success in quota‑driven environments with the ability to work independently in ambiguous settings.
• Excellent cross‑functional communication and ability to simplify complex problems for diverse audiences.

Benefits

ServiceTitan offers flexible time off, extensive learning and development programs, leadership training, and peer‑recognized rewards. Benefits include fully‑paid medical, dental and vision coverage, 401(k) match, tele‑health, generous parental and fertility support, on‑demand maternity services, pet insurance, legal advisory, and financial planning tools. Compensation ranges from $125,000–$133,800 base salary (U.S.) plus commission, equity, and a comprehensive benefits suite.

• Flexible time off and autonomous work environment with extensive learning & development resources.
• Comprehensive health coverage (medical, dental, vision) with 100% employer‑paid options and 90% dependent coverage.
• 401(k) matching, equity, and commission‑eligible compensation.
• Parental leave, up to $20k for fertility services, surrogacy and adoption reimbursement, on‑demand maternity support, and free breast‑milk shipping.
• Additional perks such as pet insurance, legal advisory services, and financial planning tools.

Training + Development

Interview process

Visa Sponsorship

Security clearance