Operations Manager

Description

We’re seeking an Operations Manager to lead our branch operations, drive performance, and deliver exceptional service. This role offers the opportunity to oversee service operations, manage a talented team, and directly impact customer satisfaction and branch profitability.

• Provide reporting and analysis to support decision-making.
• Continuously improve workflows and drive efficiency, productivity, and adherence to company policies.
• Implement and maintain formal operational processes and best practices.
• Own and manage full P&L responsibilities for your branch(es).
• Support and scale service growth by recommending staffing needs and operational strategies.
• Use data and reporting to identify and resolve operational issues, ensuring quality and profitability.
• Ensure excellence in service delivery including scheduling, dispatching, billing, and warranty processing.
• Oversee branch fleet operations and maintenance.
• Act as a key member of the company’s emergency response team as needed.
• Lead and manage all operational functions for assigned branch(es), including Field Service Technicians and support staff.
• Manage after-hours emergency services, ensuring readiness and responsiveness.
• Develop and execute annual business and financial plans in alignment with company goals.
• Oversee branch facilities, ensuring compliance with OSHA and internal safety standards.
• Support company-wide policy development, strategic planning, and performance improvement initiatives.
• Hire, train, coach, and develop team members to ensure high performance and engagement.
• Evaluate office procedures, schedules, and workflows to optimize performance.

Requirements

• P&L and budget management experience
• Strong leadership skills with a track record of team development and performance management
• Ability to thrive in a fast-paced, customer-focused environment
• Knowledge of operational best practices, compliance standards, and safety regulations
• Analytical mindset with a continuous improvement focus
• Proven experience managing multi-functional service operations

Benefits

• A supportive, team-oriented environment
• Opportunities for growth and advancement
• Ongoing investment in your professional development
• A close-knit, family-first company culture

Training + Development

Interview process

Visa Sponsorship

Security clearance