Rent, sell, install and maintain water heaters, HVAC, plumbing, smart‑home, water‑purification & electrical solutions.
Manage and coordinate WSIB/WCB and disability claims, return-to-work plans, and compliance.
5 days ago ago
Junior (1-3 years)
Full Time
North York, Ontario, Canada
Hybrid
Company Size
2,600 Employees
Service Specialisms
HVAC
Plumbing
Water Purification
Water Heaters
Smart Home Systems
Electrical Services
Green Home Solutions
Generators
Sector Specialisms
Residential
Commercial
Plumbing
HVAC
Furnace Repair
Heating
Cooling
Water Treatment
Role
Description
parklane system
claims reporting
data analysis
compliance
insurance coordination
return-to-work
Develop and implement Return-to-Work plans in collaboration with managers to support Early and Safe Return to Work.
Communicate with Compensation Boards across Canada to ensure timely updates and decisions on claims.
Generate scheduled and ad hoc reports while maintaining claims dashboards.
Coordinate with insurance providers to ensure non-occupational claims are reviewed promptly, with decisions and payments made in accordance with contracts and Service Level Agreements.
Maintain detailed and accurate claim records using the Parklane system.
Support managers and employees throughout the accommodation process.
Ensure compliance with WSIA, OHSA, Human Rights Code, AODA, and other relevant legislation.
Accurately and promptly report all WSIB/WCB and Short-Term Disability claims to external agencies across Canada.
Engage with external organizations to stay updated on legislative changes and industry best practices, contributing to corporate program development as needed.
Track, analyze, and report on incidents and claim costs, providing insights and recommendations to the management team.
Requirements
wsib/wcb
parklane
post-secondary
hr experience
communication
time management
Strong knowledge of WSIB/WCB policy and procedures
A self-starter with the ability to work with minimal supervision.
Working knowledge of Parklane software a definite asset
Demonstrated common sense with the ability to think critically and strategically.
Post-secondary education in related field
Strong knowledge of WSIA, Human Rights Code, OHSA, AODA, ESA as well as other related legislation
Ability to support individuals at all levels in the organization.
Ability to remain objective and demonstrate good decision-making skills in challenging scenarios.
Excellent written and verbal communication skills
Service focused – interacting with both external agencies and internal partners.
Flexible and adaptable, with strong time-management skills in order to meet strict reporting deadlines.
Must be able to travel occasionally.
1-2 years of related work experience in Human Resources with focus on WSIB/WCB, disability claims administration and Return to Work planning
Benefits
Career paths so you can advance in the company
A great benefits plan for you / your family
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
The tools you need to succeed – including the tools for the job as well as training and development programs
The company was acquired by CK Group for $2.8 billion in 2017.
2 million
Customers Served
The company currently supports over 2 million customers across its operations.
$750M
Annual Revenue
Generated roughly $750 million in annual revenue.
2005
Rebranding Year
The company rebranded from Union Energy to Reliance Home Comfort in 2005.
Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S.
Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers.
Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance.
Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models.
Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements.
While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.
Culture + Values
Honesty
Passionate
“Guiding Principles are embedded in our DNA” shaping interactions and daily operations
Annual Summit to educate, motivate and celebrate team members
President’s Club & Award recognizing top performers living the Guiding Principles
Monthly Comfort Ambassador recognition for team members embodying Guiding Principles
Environment + Sustainability
10,000 Trees
Tree Planting Initiative
Collaboration with One Tree Planted to support reforestation efforts tied to paperless billing adoption.
25,000 tCO₂e/year
Methane Capture Impact
Carbon offset credits offered with SmartAir™ Green Series support methane reduction and landfill energy conversion projects.
Committed to operating in an environmentally sustainable manner and offering eco-friendly home comfort solutions
Joined Net Zero Technology Adoption Demonstration Project to build Net Zero demonstration homes in Ontario
Partnered with One Tree Planted to plant ~10,000 trees linked to paperless billing adoption
Eliminated single-use cups, lids, cutlery at branches and plastic water bottles at head office
Offer carbon offset credits with SmartAir™ Green Series: supports projects capturing methane and landfill-to-electricity
Net Zero target: participating in Net Zero TAP; goal to build Net Zero-ready homes by demonstration project (aligned with industry targets by 2030)
Inclusion & Diversity
Initiative aimed at cultivating equal opportunities for women in skilled trades, corporate, and leadership roles.
Partnerships with charities to amplify the voices of Black, Indigenous, and 2SLGBTQIA+ communities.
ESG blueprint supporting six United Nations Sustainable Development Goals, including diversity and inclusivity.