Leasing Consultant, Residential

Description

• Inspect the property on a regular basis reporting any deficiencies to the Property Manager.
• Process Leasing Applications and in accordance with the companies P & P Manual guidelines.
• Greet prospective residents and professionally present the features and benefits of the property.
• Oversee Lease Renewal Program to optimize lease renewals.
• Implement and enforce all policies and procedures as outlined in the company policy and procedures Manuals.
• Complete paperwork accurately and timely.
• Maintain active guest cards and continue to work them until the prospect has chosen their home.
• Work a varied schedule including weekends and holidays as required.
• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family Housing.
• Relay incoming calls to appropriate point of contacts.
• Plan and oversee resident activities with the Property Manager.
• Maintain Resident Files with current information properly filed per company policy at all times.
• Inspect all models and market readies prior to showing in order to ensure their quality appearance.
• Assist the Property Manager in preparing daily and weekly reports, resident communication, move-ins/outs, office supply inventory, and market surveys.

Requirements

• Excellent attendance is a requirement of the position.
• Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
• Prior customer service/leasing and/or property management experience preferred.
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook.
• Preferred Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®
• Exhibit excellent level of customer service.
• Ability to walk, stand; utilize stairs, bend on a daily basis, conduct property tours in various weather conditions, carrying of moderate items such as papers, boxes, event items, collateral, books, small parts. Job may be sedentary at times .
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
• Understanding of local competition, maintain a pulse on market trends and offerings.

Benefits

• Holidays, Vacation & Sick Time
• Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance
• Health Insurance
• Life & Disability Insurance
• 401(k) Plan with Employer Match
• Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• Matching Gift Program
• Tuition Assistance
• Offer a professional and friendly, atmosphere in the leasing center/clubhouse and any other areas where prospective residents and current residents might interact with them.
• Dental Insurance
• Parental Leave

Training + Development

Interview process

Visa Sponsorship

Security clearance