IT Technician

Description

• Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers.
• Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs.
• May be required to occasionally work after hours and weekends.
• Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems.

Requirements

• Must have experience installing and maintaining Windows 10 and Windows 11. Experience maintaining Windows Server 2016 and higher is a plus.
• Must have valid license and good driving record.
• Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others.
• Experience setting up, configuring and maintaining accounts in Microsoft 365.
• Vendor certifications (A+, MCSE, CCNA, etc.) preferred
• Associates degree in Computer Science or related work experience.
• Must have good written and oral communication skills.
• Desktop and mobile phone system support, troubleshoot phone related problems and setup new users.
• Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
• Occasionally lift 50 lbs.
• Possess a basic understanding of how Teams phone systems work and how to troubleshoot.
• Type a minimum of 30 wpm.
• Previous technical training preferred.
• Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc).
• Must have experience with direct user support in a large, networked environment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance